- Provide desktop and laptop support to end users
- Install configure and troubleshoot windows operating systems and desktop applications
- Must have one year experience in ticket handling
- Diagnose and resolve hardware, software, printer and basic network - related issues.
- Perform basic troubleshooting in linux environments
- Escalate unresolved issues to the appropriate support team
- Maintain accurate documentation and update ticket status
- Deliver professional and customer - focused technical support.
- Good verbal and written communication skills
- Familiar with remote management
Job Type: Full-time
Pay: ₹200,000.00 - ₹300,000.00 per year
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Kumbakonam, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Experience:
- ticket handling: 1 year (Required)
Work Location: In person
