Chennai, Tamil Nadu
Job Summary
The Team Lead – Banking Domain is responsible for managing a team handling development team and service delivery processes. The role ensures operational excellence, adherence to SLAs, compliance with banking regulations, team productivity, and continuous process improvement while acting as a key liaison between management, clients, and the team
Key Responsibilities
Team & People Management
Lead, mentor, and motivate a team of associates handling banking processes.
Allocate daily tasks and monitor workload to ensure optimal productivity.
Conduct regular team meetings, performance reviews, and coaching sessions.
Identify training needs and support skill development initiatives.
Handle escalations, grievances, and team engagement activities.
Operations & Service Delivery
Monitor daily deliveries to meet SLA, TAT, quality, and annual targets.
Review process metrics and dashboards; take corrective actions where required.
Ensure accurate and timely reporting to management and stakeholders.
Quality & Compliance
Ensure adherence to banking regulations, internal policies, and client guidelines.
Drive quality initiatives.
Client & Stakeholder Management
Act as the primary point of contact for process-related client communications and requirements.
Provide regular updates on performance, risks, and improvement plans.
Support transition, migration, or process changes as required.
Process Improvement
Identify opportunities for automation, simplification, and efficiency gains.
Lead continuous improvement initiatives.
Document SOPs, process changes, and best practices.
Required Skills & Competencies
Functional Skills
Strong understanding of banking operations and BFSI processes
Knowledge of SLAs, KPIs, quality frameworks, and compliance standards
Experience with process documentation and reporting
Leadership & Behavioral Skills
Proven people management and decision-making skills
Strong communication and stakeholder management abilities
Problem-solving mindset with attention to detail
Ability to work under pressure and manage deadlines
Technical Skills (Preferred)
MS Excel, PowerPoint, and reporting tools
Exposure to workflow tools, dashboards, or automation platforms
Power Apps and Copilot Studio
Knowledge of Power BI and Power Automate
Skill Requirements
5–8 years of experience in Banking / BFSI operations
1–3 years in a Team Lead or supervisory role preferred
Other Requirements
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