We are looking for a patient, proactive, and solutions-oriented Customer Service Executive to serve as the primary point of contact for our clients. You will handle inquiries, resolve issues regarding orders or technical complaints, and ensure a seamless experience from post-purchase to final delivery.
Key Responsibilities:
- Inbound Query Management: Respond promptly and professionally to customer inquiries via phone, email, and WhatsApp regarding product availability, order status, and delivery timelines.
- Complaint Resolution: Acknowledge and log customer complaints or technical issues. Coordinate directly with the internal technical, factory, or service teams to ensure issues are resolved quickly.
- Order Tracking Support: Keep clients updated on their shipment status by coordinating with the dispatch and logistics teams to track delayed or missing orders.
- Sales Team Coordination: Assist the on-field sales team by sharing customer feedback, updating client accounts, and forwarding new business inquiries.
- Record Keeping: Maintain a daily log of received complaints, items repaired, and components scrapped.
Requirements:
- Education: ITI, Diploma in Electrical/Electronics, or practical hands-on experience as a technician/electrician B.com, BSc, any graduate.
- Experience: 1 to 3 years of experience in a customer service, client relationship, or backend support role (experience in a manufacturing or technical company is a plus).
- Skills: Strong verbal and written communication skills. Proficiency in MS Office (Excel/Word) and comfort learning basic order management.
Apply
Send your updated CV with Current CTC, Expected CTC, and Notice Period to: [email protected] contact no: 8956611928
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Life insurance
- Paid sick time
- Paid time off
Application Question(s):
- How many years of customer service or client support experience do you have?
- What is your current CTC?
- What is your expected CTC?
Work Location: In person
