Job Summary:
The Reservation Supervisor is responsible for managing the reservations team, overseeing booking operations, and ensuring accurate handling of room inventory using the **IDS Next Hotel ERP system. The role focuses on maximizing occupancy, revenue, and delivering excellent pre-arrival guest service.
Key Responsibilities:
1. Reservation Operations
- Supervise daily reservation activities (phone, email, online bookings)
- Ensure accurate entry of bookings, cancellations, and modifications
- Monitor room availability and allocation
2. IDS System Management
- Manage reservations, rates, and inventory in IDS Next Hotel ERP
- Update room rates, packages, and promotions in the system
- Generate reports (occupancy forecast, booking pace, revenue analysis)
- Ensure data accuracy and system compliance
3. Revenue Optimization
- Assist in maximizing occupancy and average room rates (ARR)
- Monitor booking trends and suggest pricing strategies
- Coordinate with sales and revenue teams for group bookings
4. Customer Service
- Handle reservation inquiries professionally and promptly
- Assist guests with booking-related queries and special requests
- Ensure a smooth pre-arrival experience for guests
5. Team Supervision
- Train and guide reservation staff
- Monitor team performance and productivity
- Ensure adherence to SOPs and service standards
6. Coordination with Departments
- Liaise with front office for room allocation and guest arrivals
- Coordinate with sales for corporate and group reservations
- Work with housekeeping for room availability updates
7. Reporting & Documentation
- Prepare daily, weekly, and monthly reservation reports
- Track no-shows, cancellations, and booking sources
- Maintain accurate reservation records and documentation
Required Skills & Qualifications:
- Bachelor’s degree in Hospitality Management or related field
- 2–5 years of experience in reservations/front office
- Strong knowledge of IDS Next Hotel ERP or similar PMS
- Good understanding of revenue management concepts
- Excellent communication and organizational skills
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹30,000.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
