ADMIN MANAGER
Department: Restaurant Operations
JOB PURPOSE
To ensure accurate, disciplined, and efficient restaurant administration by controlling cash, following up on maintenance, monitoring BOH & FOH operations, identifying operational trends, and keeping management updated.
KEY RESPONSIBILITIES
1. CASH HANDLING
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Verify opening float and reconcile POS sales with cash/card settlements.
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Conduct dual-control cash counts and investigate discrepancies.
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Secure cash and maintain deposit records.
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Review discounts, voids, complimentary transactions, and petty cash.
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Ensure bank deposits are reconciled with register summaries.
2. MAINTENANCE & FACILITIES
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Conduct regular checks of kitchen equipment and restaurant facilities.
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Log and follow up all maintenance issues until closure.
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Monitor refrigeration/freezer temperatures and fire-safety systems.
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Check AC, lighting, plumbing, restrooms, and general facility condition.
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Escalate recurring issues for permanent resolution.
3. INSIGHTS & OBSERVATION
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Observe guest experience, staff performance, service flow, and peak-hour operations.
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Review sales mix, covers, complaints, delays, and wastage.
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Monitor guest feedback and online review trends.
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Identify recurring issues and communicate actionable observations.
4. BOH & FOH MONITORING
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Ensure BOH hygiene, FIFO, labeling, PPE, food preparation, portioning, and wastage controls.
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Check FOH grooming, cleanliness, guest greeting, seating, billing, reservations, and waitlists.
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Monitor table turnaround and order-to-serve time.
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Ensure service and safety standards are consistently followed.
5. MANAGEMENT REPORTING
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Submit daily operations updates covering sales, cash, incidents, and staffing.
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Immediately escalate critical safety, cash, and guest issues.
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Provide maintenance updates and weekly operational insights.
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Highlight staffing gaps and training requirements.
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Submit monthly performance/portfolio reviews.
KEY PERFORMANCE AREAS
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Cash accuracy and reconciliation
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Maintenance issues closed on time
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BOH & FOH standards compliance
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Guest experience and service monitoring
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Timely and accurate reporting
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Early identification and escalation of operational issues
CORE COMPETENCIES
Attention to Detail | Accountability | Numerical Accuracy | Problem Solving | Operational Awareness | Communication | Follow-through | Team Coordination
