Job Title: IT Support Engineer
Location: Chennai
Job Type: Full-time (Field Work)
About Us:
We are a growing IT hardware service / electronics repair. company committed to delivering exceptional service to our customers. We are looking for a proactive Laptop Service engineer to join our team and ensure smooth scheduling, communication, and execution of service activities.
As a Laptop Service Engineer, you will play a crucial role in ensuring the optimal functionality and performance of laptops portable computing devices. This role requires a combination of technical expertise, problem-solving skills, and excellent customer service to diagnose and resolve hardware and software issues. You will work in a dynamic environment, collaborating with customers and colleagues to provide timely and effective solutions, making this role integral to the smooth operation of businesses and individuals who rely on Laptops for their work and personal needs.
- On-Site Servicing: In addition to servicing Laptop in a workshop or service centre, the Service Engineer may be required to travel to customer sites. This includes Stores, offices, or other locations where Laptops need servicing. While on-site, the engineer should maintain professionalism and adhere to safety protocols to ensure a positive customer experience.
Key Responsibilities:
- Diagnosis and Troubleshooting: Perform in-depth analysis to identify hardware and software problems in Laptops. Utilise diagnostic tools, manuals, and your technical knowledge to pinpoint issues accurately.
- Repair and Maintenance: Execute repairs, replacements, and upgrades for components, including but not limited to, processors, memory, hard drives, and batteries. Ensure all repairs meet quality standards.
- Software Support: Install, update, and configure operating systems, drivers, and software applications. Resolve software-related issues such as malware, viruses, and system crashes.
- Data Backup and Recovery: Implement data backup solutions and assist customers in recovering lost or corrupted data, ensuring data privacy and security.
Qualifications:
- A degree or diploma in computer science, electronics, or a related field is preferred.
- Proven experience as a Laptop service technician or a similar role in the IT industry.
- Proficiency in diagnosing and repairing Laptop hardware and software issues.
Freshers are also welcome with knowledge in Laptop hardware replacement. Free training will be provided for interested freshers.
Contact HR: Ayesha 8015322133 (call/whatsapp)
Mail : [email protected]
Job Type: Full-time
Pay: ₹15,000.00 - ₹17,000.00 per month
Application Question(s):
- Do you have your own bike or two wheeler with license? Yes /No
Work Location: In person
