As a Site Support Engineer, you will be an integral part of our Black Box Sales department, ensuring the successful implementation and support of our cutting-edge KVM and AV solutions. Your expertise will be crucial in delivering exceptional customer experiences and driving our business forward.
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Provide on-site technical support and troubleshooting for KVM and AV systems.
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Perform site installations, configurations, and maintenance as per customer requirements.
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Set up demos and Proof of Concepts (PoCs) to showcase our solutions' capabilities.
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Collaborate with the sales team to understand customer needs and deliver tailored solutions.
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Maintain accurate records of site visits, installations, and support activities.
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Stay updated with the latest industry trends and technologies in KVM and AV.
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Offer pre-sales support, including product demonstrations and technical consultations.
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Ensure customer satisfaction by promptly addressing any post-sales queries or issues.
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Work closely with the engineering team to gather feedback and improve our products.
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A minimum of 2-3 years of experience in a similar role, preferably in the KVM or AV industry.
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A strong engineering or technical education background, with a degree in a relevant field.
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Excellent problem-solving and analytical skills, with a methodical approach to troubleshooting.
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Strong communication and interpersonal skills, with the ability to interact with clients and colleagues effectively.
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A customer-centric mindset, with a focus on delivering exceptional service and support.
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Proficiency in using various KVM and AV equipment and software tools.
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Ability to work independently and manage multiple projects simultaneously.
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Willingness to travel for site visits and installations as required.
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A valid driving license and a clean driving record.
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Any additional certifications or training in KVM or AV technologies will be an advantage.
