Front Desk Executive

Economical Research & Management
Kolkata, West Bengal

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Job details

Qualifications

Customer service
English
Microsoft Office
SEO
Front desk
Computer skills
Google Analytics
Bookkeeping
Communication skills
Banking

Full job description

Vacancy available

About ERMPL

Economical Research & Management Pvt. Ltd. abbreviated as – ERMPL, focused on enhancing the dignity and well-being of socially and economically vulnerable people. We empower communities through improved education, skill and livelihood action outcomes.

About the Program

Professional Skill Development initiative for young Indians. An Education Resource Centre to meet the changing academic and pedagogical requirements. On the skill development front our Training Centre, better known as ERMPL Training Centre, was among the first short-term employment linked training programs in India. A 21-days training program on Core Employability Domain Skills like Banking & Finance Management & Pharmaceuticals Management, communicative English, digital literacy, and aptitude ensures that there is a significant skill shift among trainees. Trainees are provided with placement opportunities after the training.

Job Responsibilities

A pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance.
You will be the “face” of the company for all visitors and will be responsible for the first impression we make.
The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined.
You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.
The goal is to make guests and visitors feel comfortable and valued while on our premises.
Answer all incoming calls and redirect them or keep messages
Check, sort and forward emails
Monitor office supplies and place orders when necessary
Keep updated records and files
Take up other duties as assigned

Requirements & Skills

Proven experience as front desk representative, agent or relevant position
Familiarity with Computer, especially Excellent knowledge of MS Office
Knowledge of office management and basic bookkeeping
Strong communication, Proficient in English , oral and written
Answer multi-line phone system, screen and route calls as appropriate
Customer service orientation & Problem-solving skills
Experience with Search Engine Optimization (SEO) and Google Analytics
Fast learning ability with Strong Attention to Detail
Ability to Multitask Responsibilities Efficiently
They understand the importance of SOPs
They’re committed to your mission

Seniority Level

Executive

Employment Type

Full – Time

Job Function

Front Desk Executive

Industries

Education & Training

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About ERMPL

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