Job Summary:
We are looking for a professional, organized, and customer-focused Front Office Executive to join our school administration team. The ideal candidate will be the first point of contact for parents and visitors, ensuring a welcoming environment while efficiently managing front office operations. The role requires excellent communication skills, strong follow-up abilities, and a commitment to supporting student admissions and administrative activities.
Key Responsibilities:
- Welcome and assist parents, students, and visitors in a professional and courteous manner.
- Handle all front office and reception activities efficiently.
- Respond to walk-in, telephone, WhatsApp, and online enquiries regarding school admissions.
- Conduct regular follow-ups with prospective parents and convert enquiries into admissions.
- Explain school programs, admission procedures, fee structure, and facilities to prospective parents.
- Manage student admission documentation and maintain accurate records.
- Collect school fees, issue receipts, and maintain fee collection records.
- Coordinate with the accounts department regarding fee-related matters.
- Maintain student files and ensure all school records are updated.
- Coordinate with academic and administrative departments for smooth daily operations.
- Handle parent queries, concerns, and complaints professionally and ensure timely resolution.
- Prepare daily, weekly, and monthly reports related to enquiries, admissions, and fee collections.
- Support school events, parent meetings, and other administrative activities as assigned.
- Ensure confidentiality of student and school information.
Requirements:
- Bachelor's Degree in any discipline.
- Excellent communication skills in English and Malayalam. Knowledge of Hindi is an added advantage.
- Strong interpersonal and parent relationship management skills.
- Good convincing and counselling skills with a focus on admission conversion.
- Basic knowledge of MS Office (Word, Excel, Outlook) and email communication.
- Ability to multitask and work in a fast-paced environment.
- Professional appearance and positive attitude.
Preferred Skills:
- Parent handling and customer relationship management.
- Admission counselling and follow-up.
- Fee collection and record maintenance.
- Strong organizational and time management skills.
- Ability to work independently and achieve admission targets.
- Problem-solving and conflict resolution skills.
What We Offer:
- Competitive salary based on experience.
- Performance-based incentives for admission conversions.
- Professional growth opportunities.
- Supportive and positive work environment.
- Training and career development opportunities.
Pay: ₹9,000.00 - ₹150,000.00 per month
Work Location: In person
