a Customer Relationship Executive (CRE) acts as the vital bridge between the dealership, the manufacturer, and the customer. Their primary goal is to drive brand loyalty, maximize customer satisfaction, and manage end-to-end communication across the vehicle's sales and service
Key Responsibilities in the Automobile Industry:
- Customer Interaction & Experience: Greet customers, manage the lounge area, and ensure a professional, welcoming atmosphere.
- Service & Sales Coordination: Schedule service appointments, manage workshop bookings, and assist in new vehicle delivery, ensuring customers understand warranty and maintenance details.
- Follow-Up & Feedback (Post-Service Follow-up - PSF): Make outbound calls after sales or service to collect feedback on repair quality and staff behavior, ensuring high Customer Satisfaction Index (CSI) scores.
- Complaint Resolution: Handle and resolve customer complaints, escalating urgent issues to managers to ensure timely resolution.
- CRM Data Management: Use CRM software to track interactions, update vehicle service history, and maintain accurate customer records.
- Proactive Communication: Send reminders for periodic maintenance (PMS), insurance renewals, and warranty expirations.
- Lead Generation & Sales Support: Identify opportunities for new business, upsell additional services (extended warranties, AMC), and support the sales
Key Eligibility Criteria for Automobile CRE Roles:
- Educational Qualification: Bachelor’s Degree in any stream is preferred.
- Experience: 0–1 year for freshers; 2–3 years of prior experience in customer service or sales is preferred, ideally from an automobile dealership.
- Communication: Excellent vocal, tele-calling, and interpersonal skills.
- Technical: Proficiency in CRM software and MS Office.
#Salary Depends On Interview
Pay: ₹11,000.00 - ₹20,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
