Assistant Manager, Operations – Engagement
About the Role
Purpose
Support the delivery of a best-in-class Deloitte Global talent experience by providing operational, financial, and program management support across the Engagement Center of Excellence (CoE). This role helps ensure programs, processes, and team operations run efficiently and effectively while enabling successful execution of Engagement initiatives.
Mandate
Provide day-to-day operational support for Engagement CoE activities, including financial administration, project coordination, process management, event logistics, stakeholder support, and team operations.
Key Responsibilities
Engagement Center of Excellence (90%)
Financial Management & Administration
- Support budget planning, tracking, and reporting across the Engagement portfolio, including ConnecteD programming and headcount reporting.
- Maintain financial trackers, prepare routine reports, and assist with budget analysis.
- Liaise with finance teams and Engagement colleagues to ensure adherence to financial processes and policies.
- Investigate and resolve financial discrepancies and support invoice processing and spend tracking.
- Assist with fiscal year planning, forecasting, documentation, and year-end activities.
Program Operations & Coordination
- Support the planning, coordination, and execution of Engagement programs and initiatives.
- Develop and maintain project plans, track milestones and action items, and support delivery of key program outcomes.
- Coordinate operational requirements for program launches, events, and ongoing initiatives.
- Maintain team calendars, shared inboxes, ServiceNow requests, and other operational tools.
- Coordinate meeting logistics, communications, scheduling, and stakeholder follow-ups.
Process & Resource Management
- Document, maintain, and update operational processes, templates, toolkits, guidebooks, and team resources.
- Support continuous improvement efforts by identifying process efficiencies and opportunities for standardization.
- Organize and maintain team files, collaboration sites, and shared resources.
- Support onboarding for new team members by introducing team processes, tools, and ways of working.
Team & Stakeholder Support
- Provide operational support across Engagement initiatives including ConnecteD, Global Neighborhoods, People Councils, DG2, Listening, Sustainability, Societal Impact, Wellbeing, Inclusion, and Culture programs.
- Respond to and triage stakeholder requests, escalating inquiries as appropriate.
- Prepare meeting materials, presentations, toolkits, reports, and stakeholder communications.
- Support and manage logistics for Engagement initiatives, events, calendar, triage stakeholder (C&P inbox and service now tickets)
- Contribute to team activities and support collaboration across Engagement CoEs.
USI Talent Experience & Engagement (10%)
- Provide operational and logistical support for Global Neighborhood and other USI engagement initiatives.
- Support event planning, budget tracking, communications, and program administration.
- Assist with the coordination of leadership visits and local delivery of global engagement programs.
- Maintain relationships with USI stakeholders to support effective implementation of Engagement initiatives.
Required Competencies
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Strong organizational skills with exceptional attention to detail and follow-through.
- Excellent written and verbal communication skills with the ability to prepare professional stakeholder communications and executive-ready materials.
- Strong project coordination and task management skills, with the ability to manage competing priorities simultaneously.
- Demonstrated ability to build collaborative relationships and provide outstanding stakeholder support.
- Process-oriented mindset with a focus on operational efficiency, consistency, and continuous improvement.
- Ability to work independently while contributing effectively within a highly collaborative team environment.
- Adaptability and flexibility in responding to changing priorities and business needs.
- Passion for employee engagement, culture, and talent experience.
Technical Skills
- Advanced proficiency in Microsoft 365 applications, including Excel, PowerPoint, Teams, SharePoint, and Outlook.
- Experience maintaining project plans, collaboration sites, shared resources, and reporting tools.
- Strong data management, reporting, and administrative skills.
Qualifications / Experience
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Bachelor's degree in Human Resources, Business Administration, Operations, Communications, Project Management, or a related field.
- Project Management, Business Operations, or related certifications are considered an asset.
- 6+ years of experience in operations, program coordination, employee engagement, HR, or a related field.
- Experience supporting projects, events, budgets, or operational processes.
- Experience working with multiple stakeholders in a matrixed environment.
- Experience supporting global teams and virtual collaboration is an asset.
Success in the Role
The successful candidate is a highly organized and service-oriented professional who enjoys enabling others, improving operational efficiency, and supporting the successful delivery of employee engagement programs. They are proactive, detail-oriented, and excel at managing multiple activities while providing exceptional support to stakeholders and team members.
Benefits to help you thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
