- Greet every customer warmly and listen carefully to the vehicle complaint
- Open the job card accurately with complaint details, vehicle information and customer contact details
- Prepare a fair, itemised estimate and get the customer's approval before work begins
- Explain service recommendations in simple language — avoid technical jargon the customer won't understand
- Pitch Value-Added Services (VAS), AMC (Annual Maintenance Contract) and EW+ (Extended Warranty) on every applicable job card
- Coordinate with technicians through the day to track job progress and flag delays to the customer proactively
- Ensure the Quality Check (QC) is signed off before the vehicle is handed back
- Explain the final bill clearly at delivery — no surprise charges
- Follow up with customers after service to check satisfaction and catch any issues early
- Maintain accurate, complete job card documentation in the ERP system
- Keep estimate-to-final-bill variance low by flagging any extra work to the customer before doing it
- Support the Service Manager with daily reporting on job status, pending approvals and parts requirements
Pay: From ₹14,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
