Job Title: Client Relationship Manager — Jewellery Retail
Location: Surat, Gujarat (On-site)
Job Type: Full-time
Timings: 9:30am - 7:00pm
Salary: ₹12,000 – ₹15,000/month
About the Job
We are a jewellery store in Surat looking for someone who is good at talking to people on the phone. Your main job will be to call our customers, give them updates about their orders, and answer their questions. You will also do some basic data entry after each call.
What You Will Do
- Call customers and give them updates about their jewellery orders
- Answer customer questions about their orders, products, or any issues they have
- Talk politely and clearly with customers at all times
- After each call, write down what was discussed (basic data entry)
- Follow up with customers if their issue is not solved in the first call
- Learn about our jewellery products so you can answer customer questions confidently
We Are Looking For Someone Who
- Speaks softly and clearly — good phone manner is a must
- Can speak Hindi and English (Gujarati is a plus)
- Is a fast learner — ready to learn about our products quickly
- Is patient and polite, even with difficult customers
- Can do basic computer or mobile work for data entry
- Has done a calling or customer service job before (preferred, but not required)
Job Types: Full-time, Permanent, Fresher
Pay: ₹12,000.00 - ₹15,000.00 per month
Work Location: In person
