About the Role
We are seeking an experienced and result-oriented Branch Manager to lead our immigration consultancy branch. The ideal candidate will be responsible for business development, team management, sales growth, client satisfaction, and overall branch operations.
Key ResponsibilitiesBusiness Development & Sales
- Achieve monthly and quarterly sales targets.
- Generate leads through marketing campaigns, referrals, and partnerships.
- Develop strategies to increase branch revenue and client acquisition.
- Build relationships with potential clients seeking Work Permits, PR, Tourist Visas, Student Visas, and Business Visas.
Branch Operations
- Manage day-to-day branch operations efficiently.
- Ensure compliance with company policies and immigration regulations.
- Monitor branch performance and prepare management reports.
- Maintain high service standards and operational excellence.
Team Management
- Recruit, train, and supervise counsellors and support staff.
- Conduct regular performance reviews and coaching sessions.
- Motivate the team to achieve individual and branch targets.
- Foster a positive and productive work environment.
Client Relationship Management
- Handle escalated client concerns and provide effective solutions.
- Ensure excellent customer experience throughout the visa process.
- Monitor client feedback and implement improvement strategies.
Marketing & Networking
- Coordinate with the digital marketing team for lead generation activities.
- Develop local partnerships with educational institutions, businesses, and community organizations.
- Represent the company at seminars, workshops, and promotional events.
Required Skills
- Strong Sales & Business Development skills.
- Excellent Leadership and Team Management abilities.
- Knowledge of Canada, Australia, UK, Europe, UAE, and other immigration programs.
- Strong communication and presentation skills.
- Customer-focused approach.
- Proficiency in CRM software and Microsoft Office.
- Problem-solving and decision-making abilities.
Qualifications
- Bachelor's Degree in Business Administration, Marketing, Management, or related field.
Pay: ₹55,000.00 - ₹75,000.00 per month
Benefits:
- Cell phone reimbursement
- Leave encashment
- Paid sick time
Experience:
- 10 key typing: 5 years (Preferred)
Willingness to travel:
Work Location: In person
