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Manage the day-to-day housekeeping operations of the hotel.
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Ensure all guest rooms, public areas, and service areas meet IHG cleanliness and quality standards.
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Conduct regular inspections of guest rooms, corridors, public areas, and back-of-house facilities.
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Monitor room status and coordinate closely with Front Office to ensure room availability and guest satisfaction.
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Ensure timely cleaning and preparation of rooms for arrivals and departures.
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Recruit, train, coach, and develop housekeeping colleagues.
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Conduct regular performance reviews and provide constructive feedback.
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Prepare staff schedules and duty rosters based on occupancy levels and operational requirements.
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Foster a positive work environment that promotes teamwork and employee engagement.
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Handle guest complaints and special requests promptly and professionally.
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Ensure compliance with IHG guest service standards and brand requirements.
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Monitor guest feedback and implement corrective actions to improve service delivery.
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Drive continuous improvement initiatives to enhance guest satisfaction scores.
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Manage housekeeping budgets and control departmental expenses.
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Monitor usage of cleaning chemicals, guest supplies, linen, and operating equipment.
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Conduct regular inventory checks and maintain adequate stock levels.
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Coordinate with suppliers and Purchasing department for housekeeping requirements.
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Ensure compliance with hotel safety procedures and local health regulations.
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Maintain proper handling, storage, and usage of cleaning chemicals.
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Conduct regular safety training and audits within the department.
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Ensure lost and found procedures are followed according to hotel policy.
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Support sustainability and environmental initiatives as per IHG Green Engage standards.
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Work closely with Front Office, Engineering, Security, and other departments to ensure smooth hotel operations.
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Coordinate room maintenance requirements with Engineering.
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Participate in daily operations meetings and management discussions.
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Bachelor's Degree or Diploma in Hotel Management, Hospitality Management, or related field.
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Minimum 3–5 years of housekeeping experience in a branded hotel environment.
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At least 1–2 years of supervisory or managerial experience.
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Knowledge of housekeeping operations, cleaning standards, and inventory management.
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Familiarity with hotel management systems (Opera preferred).
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
