Job Title: Pre-Sales Intern/Executive
We are looking for a proactive and customer-focused Pre-Sales Executive to join our team. The ideal candidate will be responsible for interacting with prospective and existing clients, managing inquiries, following up on leads, and providing excellent customer support throughout the pre-sales process. The role requires strong communication skills in both Hindi and English, along with the ability to manage client conversations across multiple channels.
Key Responsibilities
- Handle inbound and outbound calls with prospective and existing clients.
- Respond to customer queries through calls, WhatsApp, CRM, emails, and other communication channels.
- Generate and qualify leads through follow-up calls, messages, and client interactions.
- Maintain regular follow-ups with potential clients until closure or handover to the sales team.
- Understand customer requirements and provide appropriate information about products or services.
- Update and maintain accurate customer records in the CRM system.
- Coordinate with internal teams to ensure timely resolution of client queries.
- Build and maintain positive relationships with clients through professional communication.
- Track lead status, customer interactions, and daily activities.
- Achieve assigned lead conversion and response time targets.
- Ensure a high level of customer satisfaction throughout the pre-sales journey.
Required Skills
- Excellent verbal and written communication skills in Hindi and English.
- Strong interpersonal and customer handling skills.
- Confident in handling calls and client conversations.
- Good follow-up and relationship management abilities.
- Comfortable using CRM software, WhatsApp Business, email, and Microsoft Office/Google Workspace.
- Ability to multitask and work in a fast-paced environment.
- Positive attitude, patience, and problem-solving mindset.
Qualifications
- Bachelor's degree in any discipline (preferred).
- 0–3 years of experience in Pre-Sales, Customer Support, Telecalling, Lead Generation, Client Coordination, or a similar role.
- Freshers with excellent communication skills are also encouraged to apply.
Preferred Candidate Profile
- Fluent in both Hindi and English.
- Strong written communication for WhatsApp, email, and CRM responses.
- Customer-centric approach with excellent listening skills.
- Self-motivated, organized, and target-oriented.
- Ability to build rapport and maintain professional relationships with clients.
Employment Type
Experience
Location
Salary
- As per industry standards and candidate experience.
Pay: ₹5,000.00 - ₹20,000.00 per month
Work Location: In person
