Where Ambition Meets Innovation
At LPL’s Global Capability Center, you'll find a collaborative culture where your voice matters, integrity guides every decision, and technology fuels progress. Your skills, talents, and ideas will redefine what's possible. LPL's success reflects its exceptional employees, who together pursue one noble purpose: empowering financial advisors to deliver personalized advice for all who need it. We’re proud to be expanding and reaching new heights in Hyderabad.
Join us as we create something extraordinary together.
The T1/T2 – Storage and Backup Infrastructure Junior Engineer is responsible for delivering advanced Tier1/Tier 2 support for the organization’s storage and backup environments. This role is focused on ensuring the reliability, security, and optimal performance of critical storage and backup systems by proactively monitoring, troubleshooting, and resolving complex technical issues. The engineer works closely with cross-functional teams to minimize service interruptions and maintain high data availability and integrity. Key responsibilities include managing and optimizing enterprise storage arrays, backup solutions, and related infrastructure, as well as implementing best practices for data protection and disaster recovery. By maintaining and enhancing the storage and backup landscape, the T2 – Storage and Backup Infrastructure Support Engineer plays an essential role in supporting business continuity and safeguarding organizational data assets.
Responsibilities:
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Implement and manage storage solutions. Design, deploy, and maintain Storage Area Network (SAN), Network-Attached Storage (NAS), and cloud storage environments to meet company needs.
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Monitor performance and capacity. Track storage system performance and utilization to identify bottlenecks and forecast future capacity needs. Implement performance tuning to optimize efficiency.
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Administer storage arrays. Configure and manage large-scale storage arrays, including tasks like zoning, LUN provisioning, and volume management.
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Troubleshoot storage issues. Diagnose and resolve complex storage-related problems, including connectivity issues, performance degradation, and data integrity errors.
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Perform routine maintenance. Conduct system maintenance, upgrades, and patching for storage hardware, operating systems, and related software.
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Decommission hardware. Handle the lifecycle of storage equipment, including decommissioning old hardware and re-purposing existing resources.
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Manage backup and recovery systems. Administer enterprise backup software, like Cohesity, Veritas NetBackup, including scheduling and maintaining backup jobs.
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Ensure data integrity. Implement and enforce data protection and retention policies to meet compliance regulations.
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Restore data. Conduct data recovery operations and perform routine restore tests to validate the integrity of backups.
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Troubleshoot backup failures. Investigate and resolve failed backup jobs or performance issues.
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Handle escalations. Act as a point of escalation for complex issues that Tier 1 support cannot resolve.
What are we looking for?
We want strong collaborators who can deliver world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team-oriented, and are able to execute in a way that encourages creativity and continuous improvement.
Requirements:
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3-4 years of experience in storage and backup engineering or administration is necessary.
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2-3 years of experience with modern storage solutions like NetApp, Dell, Pure, Infinidat and cloud storage technologies.
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2-3 years of hands-on expertise with enterprise backup software such as, Cohesity, Rubrik, including data recovery and disaster recovery processes.
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2-3 years experience in virtualization platforms like VMware vSphere or other hypervisors.
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2-3 years of experience with storage protocols, including Fibre Channel, NFS, SMB/CIFS, S3, and iSCSI
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1-2 years of experience with automation tools and scripting languages such as PowerShell or Python to streamline tasks and troubleshoot complex issues.
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1-2 years of experience with system administration for Windows and Linux/Unix environments
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1-2 years of experience with ticketing systems: Familiarity with help desk or ticketing software such as ServiceNow or JIRA, for tracking and managing technical cases.
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