Service Delivery Leader - Insurance Broker
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Inviting applications for the role of Assistant Vice President P&C Insurance Broker support Team In this role as a Subject Matter Expert (SME) you will be responsible for helping the Insurance Service Line grow by developing and executing strategies designed to support our insurance company clients developing new products and solutions managing existing products supporting our sales teams and managing go-to-market strategies. This role will be focused primarily on the U.S. P&C insurance markets with an emphasis on commercial lines. Experience in Life and Brokerage are helpful. Responsibilities: - Managing a portfolio of one or two major Genpact insurance broker support products/solutions. - This aspect is similar to Product Management role. - Co-manage (along with Genpacts client relationship team) a portfolio of existing Genpact insurance brokerage clients - Develop new products organically or via new business partnerships to bring new solutions to the market - Develop and manage go-to-market strategies for assigned products and customer markets designed to achieve annual revenue and sales targets - Participate and sometimes lead responses to RF Ps and business proposals for potential clients. - To ensure SL As & deliverables are met within the timeframe of all the teams. - Continuous interaction with all stake holders to ensure all the area of concern can be worked upon for improved service levels. - Develop maintain and nurture long term relationships with key client decision-makers. - Mentoring and monitoring the performance of team members to ensure efficiency in meeting individual & team targets based on quality inventory and TAT. - Leading operations delivery for the site and enable support for cross sites
Qualifications
Bachelors - Actuarial Science, Bachelors - Economics, Bachelors - Finance, Bachelors - Risk Management and Insurance, Masters - Statistics
Certifications
Chartered Property Casualty Underwriter (CPCU) - Insurance Institute of America (IIA)Insurance Institute of America (IIA)
Required Skills
Business Process Management (BPM), Insurance, Lean Management, Lean Six Sigma (LSS), Program Management, Total Quality Management (TQM), Underwriting
Language
English
Language Proficiency -
Proficient - C2
Additional Job Location -
Job Type
Regular
Master Skill List -
Insurance Broker
Remote Type -
Office
Work Shift -
Variable (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
