Position Summary
The purpose of this role is to oversee and manage the end-to-end order management process, ensuring that customer requirements are met with on-time delivery performance. The position also integrates production planning responsibilities to optimize manufacturing schedules, align with customer needs.
Responsibilities
- Order Management Duties: - Interaction & customers & sales team to process customer orders in the ERP system (JDE).
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Customer Interaction and Support: - Proactively manage customer expectations regarding lead times and potential delays
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Production Planning Duties: - to coordinate with procurement & manufacturing toward material alignment for customer schedule.
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Cross-functional Coordination: -Collaborate with sales and operations teams to align production schedules with sales forecasts.
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Data Analysis and Reporting: -Generate and analyse performance metrics, such as on-time delivery rates and order backlogs.
Qualifications
Qualifications
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UG Degree with 3 to 5 years of experience in CRM role for automotive OEMs or Tier I supplier.
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Comprehensive knowledge of Order management
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Experience with Microsoft Office, especially Outlook and Excel
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ERP experience (JDE preferable).
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Proficiency in OEC, Sales Force
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Coordination with various internal departments to address customer inquiries effectively
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Strong communication skills to interact with customers and sales teams regularly
