Daily Operations and Workflow
- Supervising workflow: Coordinate repair schedules to maximize technician efficiency and minimize customer wait times.
- Quality assurance: Inspect completed repairs to ensure cars are fixed right the first time.
- Safety and compliance: Enforce safety rules and regulations in the workshop
Staff Management
- Hiring and training: Interview, hire, train, and evaluate service advisors and technicians.
- Scheduling: Build staffing schedules that match customer appointment volume.
- Leadership: Motivate the team and resolve internal conflicts or technical roadblocks.
Customer Service
- Resolving complaints: Address customer questions, explain repair costs, and handle disputes.
- Satisfaction tracking: Maintain high customer satisfaction scores (CSI) and build long-term client loyalty.
Financial and Inventory Management
- Budgeting: Prepare and manage operating budgets, payroll, and financial goals.
- Profitability: Monitor key metrics like average repair order (ARO) and labor gross profit.
- Inventory control: Order necessary auto parts, tools, and supplies while managing vendor relationships.
Pay: ₹40,000.00 - ₹55,000.00 per month
Application Question(s):
- how many employees u have managed
- how much monthly revenue u have managed in a store
- have u worked in automotive field before
Education:
Experience:
- Retail management: 5 years (Required)
- Direct sales: 3 years (Required)
Work Location: In person
