We are looking for an active and responsible Service Coordinator to coordinate daily service activities, handle customer communication, and support the service team for smooth operations.
Job Responsibilities
- Coordinate daily service calls and assign work to service engineers.
- Communicate with customers regarding service requests and follow-ups.
- Track service engineer site visits and work completion status.
- Maintain service reports, customer details, AMC records, and complaint updates.
- Follow up with engineers for timely closure of service calls.
- Make customer feedback calls after service completion to understand their experience and identify areas for service improvement.
- Record customer feedback and communicate concerns or suggestions to the concerned team for necessary action.
- Coordinate with internal teams for spare parts, billing, and documentation.
- Prepare daily service updates and reports.
- Ensure customer complaints are handled professionally and resolved on time
Required Skills
- Good communication and coordination skills.
- Basic computer knowledge, MS Excel, and email handling.
- Ability to manage calls and follow-ups.
- Good customer handling skills.
Pay: From ₹18,000.00 per month
Work Location: In person
