Real-time Monitoring: Tracking brand mentions across social media (Facebook, Instagram, Twitter), review sites (Google, Yelp), and forums.Customer Engagement: Responding to queries, reviews, and comments in a timely manner (often within specific SLAs).Sentiment Analysis & Reporting: Analyzing and reporting on online sentiment (positive/negative/neutral) and creating regular ORM reports.Crisis Mitigation: Identifying and escalating potential PR risks to management immediately.Issue Resolution: Coordinating with internal teams (Customer Service, Marketing, Operations) to address negative feedback.Content Support: Assisting with content creation that promotes positive brand sentiment.
Pay: ₹19,870.46 - ₹43,040.66 per month
Benefits:
Work Location: In person
