Key Responsibilities
- Welcoming and Guiding: Greet patients and visitors warmly at the lobby. Help them navigate complex hospital layouts, departments, and counters.
- Patient Journey Support: Assist patients through registration, OPD consultations, diagnostics, admissions, and discharges.
- Query and Complaint Resolution: Answer questions about doctors, services, and visiting hours. Handle patient grievances promptly and escalate issues when needed.
- Department Coordination: Work closely with billing, nursing, and medical teams to maintain a smooth patient flow and reduce wait times.
- VIP and Special Care: Manage special requests and coordinate personalized services for VIP patients, senior citizens, or expectant mothers.
- Feedback Collection: Gather regular feedback from patients to help management improve service standards.
Essential Skills and Qualifications
- Qualifications: A bachelor's degree or diploma in Hospitality (BHM), Hospital Administration (MHA/BBA), or a related customer service field.
- Communication: Fluency in local languages (such as Telugu and Hindi in regions like Hyderabad) alongside strong English skills.
- Soft Skills: High emotional intelligence, empathy, patience, and multitasking under pressure.
- Technical Skills: Basic proficiency in MS Office and hospital management software.
Pay: ₹300,000.00 - ₹400,000.00 per month
Benefits:
Work Location: In person
