Front Office Associate – Job Description
Department: Front Office
Location: Nathdwara, Rajasthan
Job Type: Full-time
Key Responsibilities
- Welcome guests, visitors, and clients with a courteous and professional attitude.
- Manage the hotel reception/front desk and create a positive first impression.
- Handle guest check-in and check-out efficiently.
- Answer, screen, and transfer phone calls.
- Respond to guest inquiries and provide accurate information about hotel services.
- Handle emails, courier services, and other correspondence.
- Schedule appointments and coordinate meeting room bookings, where applicable.
- Maintain visitor records and follow security procedures.
- Perform administrative tasks such as data entry, filing, and document management.
- Coordinate with housekeeping, maintenance, and other departments to ensure smooth hotel operations.
- Resolve guest complaints promptly or escalate them to the supervisor when necessary.
- Maintain cleanliness and professionalism at the reception area.
Required Skills
- Good verbal and written communication skills.
- Pleasant personality and professional appearance.
- Strong customer service and interpersonal skills.
- Basic computer knowledge (MS Office, email, hotel software).
- Ability to multitask and work under pressure.
- Teamwork and problem-solving abilities.
- Knowledge of hotel PMS (such as Opera) is an advantage.
Preferred Qualification
- Graduate or Diploma in Hotel Management/Hospitality (preferred).
- Experience in front office, reception, or customer service is an advantage, though some openings may consider freshers with good communication skills.
If you're preparing for an interview at Shree Vallabh Vilas Lords Plaza, I can also provide:
- Front Office Associate interview questions and answers.
- A hotel front office resume tailored to this job.
- A self-introduction suitable for the interview.
Interested candidates can share their updated CV at:
Mail Id : [email protected]
Contact: +917230044972
Pay: ₹12,000.00 - ₹15,000.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
