non-voice process involves handling customer support, data entry, and administrative tasks strictly through text (e.g., live chat, email, messaging) rather than phone calls. Professionals in this role focus on written communication, troubleshooting issues, and updating databases to ensure client satisfaction and operational efficiency. Expertia AI +1Key Responsibilities
- Email & Chat Support: Address customer inquiries, complaints, and requests professionally via live chat, social media, and ticketing systems.
- Data Entry & Processing: Accurately input, verify, and update customer information, orders, and billing details in company databases.
- Issue Resolution: Investigate discrepancies and provide step-by-step troubleshooting or updates to the customer in writing.
- Back-Office Tasks: Manage documentation, market research, or content moderation according to company guidelines.
- Quality Assurance: Maintain strict accuracy standards and meet daily turnaround-time (TAT) metrics for ticket closures.
- Age criteria 18 to 29 years
Job Types: Full-time, Part-time, Fresher
Pay: ₹16,575.71 - ₹35,412.54 per month
Work Location: In person
