We are looking for a proactive and customer-focused Customer Relationship Manager to build strong client relationships, ensure customer satisfaction, and contribute to business growth. The ideal candidate will act as a key point of contact for clients and maintain long-term engagement.
Key Responsibilities:
- Develop and maintain strong relationships with existing customers
- Handle customer queries, complaints, and provide timely resolutions
- Conduct regular follow-ups to ensure customer satisfaction
- Identify opportunities for upselling and cross-selling
- Maintain accurate customer records using CRM systems
- Coordinate with sales and support teams for smooth operations
- Collect and share customer feedback to improve service
Requirements:
- Bachelor’s degree in any discipline
- 2–5 years of experience in customer service or client relationship management
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Familiarity with CRM tools
Preferred Skills:
- Customer-centric approach
- Good time management and multitasking abilities
- Basic sales and negotiation skills
Job Types: Full-time, Volunteer
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement
Work Location: In person
