Job Title: International Technical Voice Process
Job Location: Bangalore( Hosur Road, Bommanahalli, Bangalore - 560068)
Job Type: Full Time – Permanent
Experience: 0-1 years (Freshers with good communication skills also welcome)
Mode of Work: 5 days a week (2 days Off based on Shift – No fixed Off)
Shift: Should be open for Night shift (Two-way cab facility available)
Salary (CTC): 3,00,000 per annum (Performance-based incentives will be provided)
DUTIES & RESPONSIBILITIES
- Uses his/her excellent technical product knowledge and experience and best customer service skills to efficiently and effectively troubleshoot the customer’s issue towards absolute resolution.
- Engages the customer in a spontaneous and conversational manner in a way that makes the customer experience good and enriching
- Investigates and clarifies consumer comments, questions, and concerns using active listening and probing skills
- Knows how to effectively multitask and prioritize workload. Can effectively go thru the systems and process while carrying on a conversation with the customer
- Recommend available service options when necessary.
- Use tact and judgment in communicating with, in particularly, angry and/or frustrated consumers
- Accurately document customer cases and pertinent details in internal CRM
- Reports feedback that affects the course of Operations in a day to day basis
- Upholds and promotes client’s core values
- Meets productivity standards
COMPETENCY REQUIREMENTS
With Basic Competency Level in ff.:
- Common consumer electronics, technical products, networking and WIFI
- Windows and Mac operating systems
- Computer hardware
With Expert Competency Level in ff.:
- Customer service orientation
- Communication skills (oral and written)
- Computer navigation
- Sense of urgency
- Passion for excellence
- Working in teams / Interpersonal skills
- Work organization
- Product knowledge
- Analytical and Problem solving skills
Job Type: Full-time
Pay: ₹140,328.99 - ₹300,000.00 per year
Benefits:
- Cell phone reimbursement
- Food provided
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
