About LenDenClub:
LenDenClub is India’s largest RBI-registered (NBFC-P2P) Peer-to-Peer (P2P) lending platform. We are a platform for lenders seeking high interest with creditworthy borrowers, bridging the gap left by traditional credit institutions. With over 3 crore users and ₹16,000 crore+ in loans disbursed, we command more than 98% of India’s P2P lending market. Our 4.4+ rating on the App Store reflects our commitment to offering a trustworthy and secure lending experience. Powered by cutting-edge technology and a user-first approach, we are setting new benchmarks in India’s evolving fintech ecosystem. The progressive approach towards employee benefits has been acknowledged and appreciated and as a result, LenDenClub has been certified as a 'Great Place to Work' successively for four years by the Great Place to Work Institute, Inc.
About InstaMoney:
InstaMoney is our cutting-edge Loan Service Provider (LSP) platform, built to make borrowing fast, flexible, and fully digital for users across India. With over 30 million downloads, InstaMoney offers seamless credit access through a simple and intuitive mobile app. From Personal Loans and Merchant Loans, InstaMoney provides short- to mid-tenure credit solutions.
Role Summary:
The Senior Manager – Collections will be responsible for end-to-end management of unsecured Personal Loan collections across NBFC / FinTech / P2P lending portfolios. The role focuses on improving EMI resolution, controlling delinquency, protecting lender/investor returns (P2P), and ensuring compliant and ethical recovery practices.
Key Responsibilities:
1. Personal Loan Portfolio Management
- Own collection performance for unsecured Personal Loan portfolios across all delinquency buckets.
- Drive EMI resolution, rollback, net flow, and NPA control.
- Monitor allocation quality, delinquency movement, and cure rates.
- Implement bucket-wise and vintage-wise collection strategies.
2. P2P & FinTech-Specific Responsibilities
- Manage P2P personal loan collections.
- Coordinate with platform teams for borrower–lender communication and recovery reporting.
- Handle settlement, restructuring, and pre-legal recovery cases as per RBI and P2P norms.
3. Team Leadership & People Management
- Lead Team Managers, supervisors, and large tele-calling teams.
- Set KPIs, call intensity benchmarks, and productivity targets.
- Conduct performance reviews, training, and coaching.
- Manage manpower planning and attrition.
4. Strategy, Process & Digital Collections
- Design and execute bucket-wise collection strategies for personal loans.
- Improve contactability and conversion through digital channels (NACH, UPI, payment links, WhatsApp, SMS).
- Reduce bounce rates and improve mandate success ratios.
- Drive early delinquency prevention and pre-emptive collections.
5. Vendor & Field Oversight
- Manage collection agencies and field vendors for personal loan recovery.
- Monitor SLA adherence, productivity, and compliance.
- Conduct audits and regular review meetings.
6. Compliance, Risk & Escalations
- Ensure adherence to RBI guidelines, P2P regulations, and Fair Practice Code.
- Handle customer escalations, disputes, legal notices, and regulatory complaints.
- Minimize customer grievances and reputational risk.
- Maintain audit readiness and proper documentation.
7. MIS, Analytics & Reporting
- Own daily, weekly, and monthly MIS for personal loan collections.
- Track KPIs such as EMI resolution %, bounce %, net flow, cure rate, and IRR impact.
- Present insights and recovery outlook to senior management.
Required Experience:
- 8–12 years of experience in Personal Loan collections.
- Mandatory experience in NBFC / FinTech / P2P platforms.
- Strong exposure to unsecured, digital personal loan portfolios.
- Proven experience managing large teams and agencies.
Key Skills & Competencies:
- Strong understanding of Personal Loan collection lifecycle.
- Expertise in early, mid, and late-stage collections.
- Strong analytical and MIS skills.
- Excellent negotiation, leadership, and stakeholder management skills.
- Sound knowledge of compliance and ethical collections.
Education:
