We are looking for leaders to help build the next chapter of a 150-year legacy - shaping a global talent model and building a high-impact Innovation Center to drive enterprise transformation. If you are driven to build capabilities and a platform from the ground up, this is the place to make your mark.
Transition and Service Integration Office, PFI Innovation Center India, a subsidiary of Prudential Financial, INC.
A PURPOSE DRIVEN COMPANY – 150 YEARS
For nearly 150 years we’ve been making lives better by solving financial challenges of our changing world. We are a global financial services leader and premier active global investment manager with approximately $1.4 trillion in assets under management worldwide and we're constantly providing new and innovative products and solutions for our clients and customers.
Founded in 1875 in Newark, New Jersey, we have a proud legacy of social responsibility and innovation. As the first company in the U.S. to offer life insurance to the working class, we've made a lasting difference. For generations now, Prudential Financial has stood as a beacon of strength and stability.
Join us, and you can shape a future where impact and purpose unite.
THE OPPORTUNITY
As part of its global transformation, Prudential Financial is establishing PFI Innovation Center India as a strategic capability hub to drive its next generation of a global talent footprint, workforce strategy, and enterprise capabilities.
PFI Innovation Center India is envisioned to be set up as a scaled, multi-functional Innovation Center supporting its U.S. business and other geographies across technology, business operations and advanced CoEs / capabilities including AI/GenAI, Data Engineering and Cybersecurity.
We are seeking an experienced and strategic Transition and Service Integration Leader to establish and lead the Transition and Service Integration Office (TSIO) for PFI Innovation Center India. The leader will be responsible for defining and leading the end-to-end transition strategy for business, technology and corporate functions migrating from global headquarters locations and/or vendor partners into PFI Innovation Center India. In addition, the leader will establish the enterprise service integration capability, including governance frameworks, vendor management, KPI/SLA governance, and operating models that enable seamless collaboration across internal teams and strategic vendors across US, India, and Japan.
The leader will establish governance frameworks, provide strategic oversight across multiple transition and service integration programs and build a scalable capability that supports the continued growth of the Innovation Center.
The Transition and Service Integration Leader will partner closely with global business leaders, Global Sourcing and Procurement, HR, Technology and Operations leaders to align transition and service integration priorities with enterprise objectives, drive executive decision-making and ensure successful transition outcomes while maintaining business continuity, service quality, and delivery excellence.
The leader will serve as the executive owner for all transition and service integration activities and will be responsible for institutionalizing transition methodologies, governance frameworks, service integration standards, and best practices while developing a high-performing Transition and Service Integration Office.
KEY RESPONSIBILITIES:
- Transition Strategy & Governance
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Define the enterprise transition strategy aligned to Prudential's global operating model, workforce strategy and long-term business objectives
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Develop the enterprise transition roadmap, including prioritization, sequencing and migration approach across business, technology and corporate functions
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Establish and lead the Transition and Service Integration Office (TSIO), including governance frameworks, stage-gate criteria, risk management, change management, decision forums, executive reporting protocols, and service governance
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Define transition principles, governance standards and success measures to ensure consistent execution across all transition programs
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Partner with global business leaders to align transition priorities with enterprise workforce and operating model strategy
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Ensure buy-in from business stakeholders and enablement workstream leaders
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Establish governance mechanisms to proactively identify, manage and resolve enterprise risks, dependencies and strategic issues
Executive Oversight for Transition Delivery
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Provide executive oversight across multiple transition programs from planning through stabilization while delegating day-to-day execution to Transition Managers
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Review transition readiness, program health, enterprise risks, interdependencies and critical escalations at key governance milestones, providing strategic direction and enabling informed executive decision-making
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Establish and monitor enterprise transition KPIs, governance metrics and executive dashboards to measure transition performance, business outcomes and organizational maturity
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Ensure successful delivery of transition objectives while balancing cost, quality, risk and business continuity outcomes.
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Provide strategic intervention to resolve critical transition risks, enterprise dependencies and executive escalations that may impact transition outcomes
Service Integration and Vendor Governance
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Develop baseline KPIs and SLAs aligned to the US BUs/CFs and the Japan Group to drive consistent service performance and operational excellence
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Lead IT Governance and Delivery Framework design and implementation, establishing governance structures and operating models that support global consistency, scalability, and enterprise objectives
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Align service integration with enterprise IT target operating and capability models, enabling vendor integration, sustainable growth, and seamless delivery across internal teams and strategic partners
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Collaborate with Global Sourcing & Procurement to drive vendor governance strategies across the US, India, and the Japan Group, ensuring alignment, accountability, and delivery outcomes
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Lead service integration and organizational readiness activities required to enable successful transition outcomes and seamless steady-state operations
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Drive executive service governance through performance management, operational reviews, continual improvement, and cross-functional collaboration
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Ensure continual finance alignment by partnering with Finance teams to support budgeting, forecasting, and resource planning across transition and service integration initiatives
Stakeholder & Executive Advisory
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Serve as a trusted advisor to the Country Head and senior global stakeholders on transition and service integration strategy, governance maturity, vendor performance, and operational excellence, providing structured insights, risk perspectives, and decision frameworks
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Influence executive decision-making through structured insights, transition and service integration recommendations, governance reporting, and data-driven performance analytics
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Lead executive governance and service review forums, providing strategic recommendations on transition readiness, SLA/KPI performance, operational risks, vendor effectiveness, and business outcomes
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Build trusted relationships with senior business leaders, Global Sourcing and Procurement, HR, Technology and Operations leaders
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Challenge assumptions and guide course corrections to ensure delivery of targeted cost, control, capability, and continuity outcomes
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Drive alignment across global and local stakeholders to ensure seamless transition execution and integrated service delivery across the U.S., India, the Japan Group, and strategic partners
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Develop approach and methodology to drive organizational change across different locations
Service Excellence & Capability Building
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Establish a scalable Transition and Service Integration Office that supports the Innovation Center's long-term growth and evolving business priorities
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Build, mentor and lead a high-performing Transition and Service Integration Office, including Transition Managers and supporting resources
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Build and institutionalize repeatable transition methodologies, service integration frameworks, governance standards, KPI/SLA models, templates, and playbooks to enable consistent execution across future transitions and steady-state operations
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Drive organizational capability through coaching, knowledge sharing, continuous improvement and adoption of best practices
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Embed lessons learned, transition metrics, and service performance insights into standardized governance processes to continuously improve enterprise maturity
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Drive continuous improvement across transition and operational service delivery by embedding governance maturity assessments, vendor performance reviews, lessons learned, and best practices
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Experience: 20+ years of total work experience with 15+ years of experience in transition management, service integration, IT governance, vendor governance, program delivery, outsourcing, GCC/shared services setup or transformation roles within enterprises, consulting firms or global systems integrators. Bachelor’s or Master’s degree in Business Administration, Technology, Engineering, Computer Science or related discipline
Preference for candidates with experience working across global markets such as the US, Europe and APAC along with exposure in setting up GCC/shared services, outsourcing programs with Tier 1 third party players
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- Transition strategy & program leadership: Proven experience establishing and leading enterprise transition capabilities supporting large-scale global organizations, with demonstrated success leading complex transition programs across all phases including due diligence, planning, knowledge transfer, migration, go-live, stabilization and operational handover
- Service Integration & Governance: Proven experience leading IT Governance, Vendor Governance, Service Integration, or Delivery Governance functions, with expertise in developing KPI/SLA frameworks, governance operating models, executive dashboards, and performance management across complex multi-vendor environments
- Global delivery & outsourcing expertise: Strong understanding of global delivery models across technology, operations, infrastructure, applications development & maintenance, BPO and shared services environments
- Executive Stakeholder management: Demonstrated ability to build trusted relationships with senior business leaders, vendors and cross-functional teams while influencing strategic decisions and driving organizational alignment
- Strategic communication & executive presence: Strong verbal and written communication skills with the ability to present complex operational and technical concepts in a structured, concise and impactful manner to executive stakeholders
- People Leadership & Cross-functional Collaboration: Proven success leading high-performing teams within matrixed and cross-cultural organizations, with the ability to coach leaders, influence stakeholders and drive collaboration across business, technology and operations functions
OUR COMMITMENT TO AN INCLUSIVE WORKPLACE:
Prudential Financial, Inc. serves its customers in more than 40 countries and territories, and we seek talented, creative individuals from a variety of backgrounds, worldviews, and life circumstances to work with us. We are focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don’t just accept differences - we celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential.
Skills: Executive Reporting
