Chat Handling: Manage high-volume customer requests in real-time, ensuring strict adherence to Service Level Agreements (SLAs).Problem Solving: Diagnose issues, offer accurate step-by-step guidance, and process requests like order tracking, billing, or technical troubleshooting.Multitasking: Handle 3 to 5 active chat conversations simultaneously without compromising quality or tone.Documentation: Accurately log interaction details and customer information into CRM systems and ticketing tools.Escalation: Identify complex issues and escalate them to floor supervisors or technical teams while maintaining a smooth customer handoff.
Pay: ₹18,251.03 - ₹52,844.81 per month
Benefits:
- Paid time off
- Provident Fund
Work Location: In person
