- Provide high level technical support to external customers at their location.
- Provide on-site training to the customers and the service personnel of the dealer.
- Perform hands-on on-site troubleshooting, service and repairs at dealers end.
- Interface with cross functional work teams such as customer support/services, product management, manufacturing and marketing/sales.
- Develop Service technical documentation.
- Create and maintain service information in the company enterprise database.
- Timely and professionally handle field service calls and issues arising from the field service visits.
- Timely complete and submit all required paperwork.
- Communicate with the customer to ensure satisfaction and implement any necessary corrective actions.
- Other duties commensurate with the capabilities of a Service Engineer.
Education: Graduation/post-graduation
Experience – 4+ years of relevant experience
