Credit Dispute Handling Specialist
Jalandhar | In-Office
About the Role
As a Credit Dispute Handling Specialist, you will investigate and resolve customer disputes related to credit reporting, billing concerns, account activity, and payment history. You will collaborate closely with Customer Support, Compliance, Risk, and Operations teams to ensure disputes are handled accurately, professionally, and within all regulatory timelines.
The ideal candidate possesses strong analytical abilities, excellent written communication skills, sound judgment, and the ability to manage sensitive customer situations with professionalism and empathy.
Key Responsibilities
- Review, investigate, and resolve customer disputes related to credit reporting and account activity
- Analyze payment histories, account records, transaction data, and internal case notes
- Respond to disputes submitted directly by customers and through credit bureaus
- Collaborate with internal departments to gather supporting documentation and investigation details
- Ensure accurate reporting and corrections are submitted to credit bureaus when necessary
- Maintain full compliance with company policies and applicable regulations, including the Fair Credit Reporting Act (FCRA)
- Draft clear, professional, and compliant customer communications regarding dispute outcomes
- Handle escalated and sensitive customer cases with accuracy, discretion, and professionalism
- Maintain detailed and organized records of investigations, findings, and resolutions
- Identify recurring issues and recommend process improvements to leadership
Required Qualifications
- 1–3 years of experience in compliance, fintech, customer support, financial operations, or a related field
- Strong understanding of credit reporting and dispute resolution processes
- Familiarity with major credit bureaus, including Experian, TransUnion, and Equifax
- Knowledge of FCRA regulations; familiarity with Metro 2 reporting standards is a plus
- Excellent written and verbal communication skills
- Strong investigative mindset with exceptional attention to detail
- Ability to manage multiple cases, deadlines, and priorities effectively
- Experience using Zendesk or similar CRM/support platforms preferred
- Ability to maintain confidentiality and responsibly handle sensitive customer information
Preferred Qualifications
- Experience working within fintech or credit-building products
- Experience handling escalated customer cases or compliance-related investigations
- Familiarity with dispute management systems such as e-OSCAR
What We’re Looking For
- Strong critical-thinking and problem-solving abilities
- Professional, empathetic, and customer-focused communication style
- Ability to remain calm and solution-oriented under pressure
- High level of accountability, ownership, and integrity
- Collaborative team player with a proactive mindset and strong work ethic
Apply Now
If you are passionate about customer advocacy, compliance, and financial technology, we’d love to hear from you. Join us and help shape a better financial future for our customers.
Pay: Up to ₹600,000.00 per year
Work Location: In person
