Customer Handling Executive / Customer Service Executive – Official Job Description
Job Title: Customer Handling Executive
Job Summary:
The Customer Handling Executive is responsible for assisting customers, addressing inquiries, resolving complaints, and ensuring a positive customer experience. The role involves maintaining professional communication and providing accurate information about products and services.
Key Responsibilities:
- Handle customer inquiries through phone, email, chat, or in-person interactions.
- Resolve customer complaints and provide appropriate solutions.
- Maintain customer records and update information in company systems.
- Explain products, services, policies, and procedures to customers.
- Follow up on customer requests and ensure timely resolution.
- Coordinate with internal departments to address customer issues.
- Maintain a professional and customer-focused approach at all times.
- Meet service quality and customer satisfaction standards.
Required Skills:
- Strong communication and interpersonal skills.
- Problem-solving and conflict-resolution abilities.
- Basic computer knowledge (MS Office, Email, CRM software).
- Ability to work in a team and under pressure.
- Good organizational and time-management skills.
Qualifications:
- Minimum 12th Pass / Graduate (as per company requirements).
- Prior customer service experience is preferred but not always required.
- Freshers may apply if they possess good communication skills.
Work Environment:
- Office, call center, retail store, or customer support center.
- May involve rotational shifts depending on business requirements.
Job Types: Full-time, Fresher, Permanent
Pay: ₹18,000.00 - ₹29,741.11 per month
Benefits:
- Flexible schedule
- Paid time off
Work Location: In person
