Head – Business Operations & Strategy
Company: KOKA Software Technology Pvt. Ltd.
Job Type: Full-Time
Experience: 10+ Years
Qualification: MBA – Business Administration / HR / Marketing / Operations / Finance or equivalent
Location: Chennai
Department: Business Operations & Strategy
Reporting To: Managing Director
About the Role
KOKA Software Technology Pvt. Ltd. is looking for an experienced, highly responsible and result-oriented Head of Business Operations & Strategy to manage and drive the overall business operations of the company.
This is a senior leadership position for a candidate with minimum 10 years of experience who can independently manage people, business operations, revenue, sales, HR, recruitment, marketing coordination, product strategy and business growth.
The selected candidate will work closely with the Managing Director and will be responsible for converting the company's business objectives into measurable execution plans.
The candidate must be comfortable travelling for customer meetings, business development, market research, strategic meetings and company requirements.
Core Responsibility
The person will be responsible for:
People → Sales → Revenue → HR → Recruitment → Marketing → Product Strategy → Business Strategy → Operations → Performance
The goal is to ensure that the entire organisation operates with clear targets, accountability and measurable results.
Key Responsibilities1. Overall Business Operations
- Manage day-to-day business operations across departments.
- Ensure all departments are working according to company objectives.
- Establish processes, accountability and reporting systems.
- Identify operational bottlenecks.
- Solve interdepartmental issues.
- Monitor overall company performance.
- Ensure management decisions are properly implemented.
- Create SOPs and operational processes where required.
- Report important business issues and opportunities directly to the MD.
2. People & Team Management
Manage and coordinate teams across:
- Sales
- Marketing
- HR
- Recruitment
- Development
- Project Management
- Customer Support
- Product
- Administration
Responsibilities include:
- Set team objectives.
- Define KPIs.
- Review individual and department performance.
- Conduct performance reviews.
- Improve employee productivity.
- Resolve team conflicts.
- Identify leadership gaps.
- Improve employee accountability.
- Build a high-performance work culture.
- Support recruitment of key positions.
- Develop team structures as the company grows.
3. Revenue & Sales Management
Work closely with the Sales & Revenue Manager to ensure achievement of company targets.
Monitor:
- Monthly revenue
- Sales pipeline
- Qualified leads
- Product demos
- Quotations
- Negotiations
- Closures
- Collections
- Customer renewals
- Upselling
- Cross-selling
Review sales performance regularly and identify corrective actions.
The candidate should be capable of understanding:
Lead → Demo → Proposal → Negotiation → Closure → Revenue → Collection
4. HR & Recruitment Management
Take overall responsibility for HR operations and recruitment strategy.
- Plan manpower requirements.
- Approve recruitment priorities with management.
- Monitor recruitment performance.
- Review critical hires.
- Improve recruitment processes.
- Monitor employee attendance and discipline.
- Support performance management.
- Review employee KPIs.
- Handle employee escalations.
- Improve employee retention.
- Coordinate with HR for company policies and processes.
- Build a strong organisational structure.
5. Business Strategy
Work with the MD to develop and execute business strategies.
Responsibilities include:
- Annual business planning.
- Revenue planning.
- Market expansion strategy.
- Customer acquisition strategy.
- Product positioning.
- Industry targeting.
- Geographic expansion.
- Partnership strategy.
- Pricing strategy.
- Growth planning.
- Business performance analysis.
Convert strategic objectives into:
Goal → Strategy → Action Plan → Owner → KPI → Result
6. Product Strategy
Work closely with the Product and Development teams to improve KOKA's products.
Research and analyse:
- Customer requirements
- Market trends
- Competitor products
- Industry requirements
- New technologies
- AI opportunities
- SaaS trends
Help define product priorities for:
- KOKA ERP
- KOKA CRM
- KOKA HRMS
- KOKA Books
- KOKA Task & Project Management
- KOKA Ticketing
- KOKA Visitor Management
Identify:
What should KOKA build?
Why should KOKA build it?
Who will buy it?
What is the business value?
7. Competitor Analysis
Continuously monitor competing SaaS and ERP products.
Analyse:
- Features
- Pricing
- Product positioning
- Marketing strategy
- Sales strategy
- Customer segments
- Industry solutions
- AI features
- Automation
- User experience
- Strengths and weaknesses
Prepare strategic recommendations for management.
8. Marketing Management
The candidate will oversee the Marketing & Business Growth team and coordinate activities including:
- SEO
- Google Business Profile
- WhatsApp marketing
- Email marketing
- LinkedIn marketing
- Content marketing
- Industry research
- Lead generation
- Competitor research
Review marketing performance based on:
Marketing Activity → Qualified Leads → Demos → Sales → Revenue
Marketing should be measured by business results rather than activity volume alone.
9. Financial & Commercial Awareness
The candidate should have a strong understanding of business numbers.
Monitor:
- Revenue
- Expenses
- Gross margin
- Sales targets
- Collections
- Customer acquisition cost
- Employee cost
- Department budgets
- Product profitability
- Renewal revenue
Work with Accounts/Finance to identify financial risks and opportunities.
10. Customer & Strategic Relationship Management
- Participate in important customer meetings.
- Handle strategic customer escalations.
- Support high-value negotiations.
- Maintain relationships with key customers.
- Understand customer satisfaction and retention issues.
- Identify upselling and cross-selling opportunities.
- Travel when required for important customers and business opportunities.
Management Reporting
The candidate will provide the MD with a structured management dashboard covering:
Daily
- Revenue achieved
- Sales pipeline
- Critical customer issues
- Recruitment status
- Employee issues
- Project/operations issues
- Critical business blockers
Weekly
- Department-wise KPI
- Sales performance
- Revenue forecast
- Recruitment performance
- Marketing performance
- Product priorities
- Customer escalations
- Operational issues
Monthly
- Revenue vs target
- Department performance
- Employee performance
- Recruitment
- Sales conversion
- Marketing ROI
- Product strategy
- Competitor analysis
- Business risks
- Growth opportunities
- Management recommendations
Minimum 10 years of professional experience, with significant experience in managing multiple business functions.
Strong experience in at least several of the following is required:
- Business Operations
- Sales Management
- Revenue Management
- HR Management
- Recruitment
- Team Management
- Business Strategy
- Product Strategy
- Marketing
- SaaS / IT / Software
- B2B Business
- ERP / CRM / HRMS
Required SkillsLeadership
- Strong people management.
- Decision-making ability.
- Conflict resolution.
- Performance management.
- Leadership and delegation.
Business
- Revenue management.
- Sales strategy.
- Business planning.
- Commercial understanding.
- Negotiation.
- Business development.
Strategy
- Product strategy.
- Competitor analysis.
- Market research.
- Business growth strategy.
- Strategic planning.
Operations
- Process management.
- KPI management.
- Reporting.
- SOP development.
- Cross-functional coordination.
Communication
- Excellent English communication.
- Strong presentation skills.
- Excellent negotiation skills.
- Ability to communicate with customers, employees and senior management.
AI & Technology Skills
The candidate should be comfortable using modern AI and business technology.
Knowledge of tools such as:
- ChatGPT
- AI productivity tools
- CRM
- HRMS
- Project Management Software
- Business Intelligence / Reporting Tools
will be an advantage.
The candidate should be able to use AI for:
- Business analysis
- Competitor research
- Strategy development
- Reporting
- Data analysis
- Market research
- Product research
- Management decision support
Travel Requirement
Willingness to travel is mandatory.
Travel may be required for:
- Customer meetings
- Strategic business meetings
- Sales negotiations
- Industry visits
- Market research
- Partner meetings
- Business expansion
- Team meetings
- Conferences and events
Ideal Candidate
We are looking for a strong business leader who is:
- Highly responsible
- Mature and professional
- Confident in decision-making
- Strong in people management
- Business-oriented
- Target-driven
- Excellent at follow-up
- Strong in negotiation
- Analytical
- Strategic
- Comfortable managing multiple departments
- Comfortable travelling
- Able to work directly with the MD
- Capable of independently identifying and solving business problems
The candidate should have the mindset:
"If there is a problem, I will find the solution and make sure it gets executed."
What Success Looks Like
Within the first 3–6 months, the successful candidate should be able to:
- Establish clear departmental KPIs.
- Improve team accountability.
- Create structured management reporting.
- Improve sales and revenue visibility.
- Strengthen recruitment processes.
- Improve employee productivity.
- Establish operational processes.
- Improve coordination between Sales, Marketing, Product and Development.
- Provide competitor and market intelligence.
- Support product strategy.
- Identify new business opportunities.
- Reduce operational dependency on the MD.
Career Growth
Head – Business Operations & Strategy → COO → Chief Operating Officer / Business Director
Compensation
₹75,000 – ₹1,50,000 per month, depending on experience, leadership capability and proven business results.
Performance-based incentives can be structured around revenue growth, operational improvement, team performance and business targets.
Important Hiring Note
This is not a traditional HR Manager, Sales Manager or Operations Manager position.
KOKA is looking for a business leader who can take ownership of the company's day-to-day execution across multiple functions and work as the MD's key operational partner.
The ideal candidate should be able to:
Think Strategically → Plan → Delegate → Execute → Monitor → Solve Problems → Report → Improve
Pay: ₹75,000.00 - ₹150,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Life insurance
- Paid sick time
- Provident Fund
Work Location: In person
