ROLES AND RESPONSIBILITIES:
Brand & Program Representation:
- Serve as the primary on-ground ambassador for the Program and organization within the hotel ecosystem.
Customer Acquisition & On-Site Enrollment:
- Drive membership enrollments from walk-in guests and qualified customer segments through structured engagement and consultative selling techniques.
Lead Generation & Data Sourcing:
- Collect, validate, and manage potential member data from hotel touchpoints. Leverage this information to conduct targeted outreach and conversion initiatives.
Member Engagement & Relationship Management:
- Build meaningful, high-quality interactions with Members visiting the hotels, fostering loyalty, retention, and superior guest experience.
Cross-Functional Coordination:
- Collaborate with hotel teams to manage reservation-related requirements and service requests, ensuring timely and accurate customer communication.
Digital Platform Proficiency:
- Gain in-depth understanding of Program technology platforms (Apps, Web portals, CRM tools) and provide real-time support to hotel teams on system operations and escalations.
Performance Monitoring & Reporting:
- Track Program KPIs and deliver structured performance updates to hotel stakeholders to reinforce program value and business impact.
Data Privacy & Compliance:
- Maintain strict confidentiality and compliance with company information security standards at all times.
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CANDIDATE PROFILE
- Age: 21–35 years
- Education: Minimum graduate degree
- Experience: 1+ year of professional experience in customer-facing environments
- Preferred Background: Luxury retail, premium hospitality, aviation, banquets, or travel sales with direct customer engagement
SKILLS AND ATTRIBUTES:
- Excellent communication & presentation skills
- Strong interpersonal & influencing abilities
- Tech-savvy with the ability to learn and support digital platforms
- High service orientation & polished professional demeanor
WORK ENVIRONMENT:
- Flexible to work in roster-based schedules including weekends & holidays
Job Types: Full-time, Permanent, Fresher
Pay: From ₹30,000.00 per month
Benefits:
- Food provided
- Health insurance
Work Location: In person
