Job Title
Hotel Receptionist / Front Desk Executive
Job Summary
We are looking for a friendly, professional, and customer-focused Hotel Receptionist to manage front desk operations and provide excellent service to hotel guests. The ideal candidate should have good communication skills, a pleasant personality, and the ability to handle guests and hotel operations efficiently.
Key Responsibilities
- Welcome and greet guests in a professional and courteous manner.
- Handle guest check-in and check-out procedures.
- Manage room reservations, cancellations, and modifications.
- Answer telephone calls, emails, and guest inquiries.
- Provide information about hotel facilities, services, and local attractions.
- Handle guest complaints and resolve issues promptly and professionally.
- Maintain accurate guest records and update the hotel’s reservation system.
- Coordinate with housekeeping, maintenance, room service, and other departments.
- Prepare and manage guest bills, payments, and receipts.
- Maintain cash and front-desk records when required.
- Ensure the reception area remains clean, organized, and welcoming.
- Follow hotel policies, safety procedures, and service standards.
Requirements
- Minimum 12th pass; hospitality/hotel management qualification is preferred.
- Previous hotel or customer-service experience is an advantage.
- Good communication and interpersonal skills.
- Basic computer knowledge.
- Ability to use hotel PMS/reservation software is preferred.
- Good English and Hindi communication skills; additional languages are an advantage.
- Pleasant personality and professional appearance.
- Ability to work in shifts, including weekends and holidays.
Key Skills
- Customer Service
- Communication Skills
- Guest Handling
- Reservation Management
- Problem Solving
- Telephone Etiquette
- Computer Skills
- Billing & Cash Handling
- Teamwork
- Professionalism
Pay: ₹10,000.00 - ₹20,000.00 per month
Work Location: In person
