Customer Service Responsibilities list:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Experience
- 1-2 years of experience in Customer Care or Operations.
- Experience in Healthcare, Dermatology, Aesthetic Clinics, Hospitals, or Hospitality is preferred.
Job Type: Full-time
Pay: From ₹15,000.00 per month
Benefits:
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)
Education:
Experience:
- Technical support: 1 year (Required)
- Customer service: 1 year (Preferred)
Language:
Work Location: In person
