Chennai, Tamil Nadu
Job Summary
PostGres DB L2 : The PostgreSQL Database Administrator is responsible for installation, configuration, and operational support of enterprise PostgreSQL database platforms across on‑premises and cloud environments including AWS RDS. The role ensures availability, performance, reliability, and compliance of database services in line with agreed SLAs, security standards, and operational procedures.
Key Responsibilities
1. Provide advanced technical support by performing root cause analysis and implementing solutions for complex incidents involving Oracle Administration and PostgreSQL, ensuring adherence to quality standards and regulatory requirements.
2. Collaborate with support teams to resolve complex tickets within agreed SLAs, ensuring seamless operations and a strong security posture across various database environments.
3. Conduct knowledge base updates and manage documentation to improve operational efficiency and facilitate training for new analysts, fostering a culture of continuous improvement.
4. Coach and mentor analysts to enhance their skills in troubleshooting and incident resolution, ensuring high standards of service delivery.
5. Strive for positive customer experiences by achieving First Call Resolution targets, minimizing rejected resolutions and case reopens, and proactively addressing potential security threats.
6. HandsOn experience on HA, DR deployment on (MSSQL, MySQL, Oracle and Postgre)
7. Database Migration and Optimization expertise on (MSSQL, MySQL, Oracle and Postgre)
8. Database Performance management on (MSSQL, MySQL, Oracle and Postgre)
9. Database Consolidation and Capacity management (MSSQL, MySQL, Oracle and Postgre)
Skill Requirements
1. In-Depth Knowledge Of Mssql, Mysql Oracle, And Postgresql Administration, With A Solid Understanding Of Database Management Principles.
2. Proficient In Troubleshooting Complex Technical Issues And Implementing Effective Solutions.
3. Strong Analytical Skills For Performing Root Cause Analysis And Problem-Solving.
4. Familiarity With Incident Management Processes And Best Practices In Support Operations.
Other Requirements
1. Optional But Valuable Certifications: Oracle Certified Professional (Ocp), Postgresql Professional Certification
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