Role description
Who we are:
At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 26,000 employees in 25 countries, we build for boundless impact—touching billions of lives in the process. Visit us at .
The Opportunity:
Global Service Desk
Bangalore, KA
Key Roles & Responsibilities:
Core Responsibilities
- Incident Management: Identify, diagnose, and resolve hardware and software issues, providing technical support to end-users.
- Ticket Management: Log all requests in ticketing software (ServiceNow), documenting steps taken and solutions found.
- User Support & Communication: Provide timely support via phone, chat, or remote desktop tools while maintaining a high level of customer service.
- Service Level Agreements (SLAs): Ensure all support requests are resolved within defined turnaround times (TAT).
- System Administration: Manage user access, setup, and test new hardware/software, and update the internal knowledge database.
Key Requirements & Skills
- Technical Knowledge: Understanding of Windows/macOS operating systems, Microsoft Office 365, active directory, and networking basics.
- Experience: Previous experience in IT support or customer service is often required, usually 2+ years.
- Education: Bachelors degree in any stream (B.Sc or B.com or BCA)
- Communication: Excellent verbal and written communication skills for interacting with customers.
- Problem-Solving: Ability to troubleshoot and diagnose complex issues effectively.
- Education: A degree in computer science, information systems, or equivalent experience is common.
Common Tools
- Tools: ServiceNow, Active Directory, Admin Center, Intune, Azure, IBM, VPN
What we believe:
We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone to champion diversity and inclusion and to place people at the centre of everything we do.
Humility:
We will listen, learn, be empathetic and help selflessly in our interactions with everyone.
Humanity:
Through business, we will better the lives of those less fortunate than ourselves.
Integrity:
We honor our commitments and act with responsibility in all our relationships.
Equal Employment Opportunity Statement
UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.
- To support and promote the values of UST.
- Comply with all Company policies and procedures
Skills
Service Now, Customer service,ticketing,computer science,customer service,office 365 tools,
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
