The Sales / Technical Coordination Executive is responsible for supporting the sales team by managing customer inquiries, preparing quotations through the ERP system, coordinating testing activities, and ensuring smooth communication between customers and internal departments. The role also involves handling high-value High Temperature Low Sag (HTLS) product quotations, maintaining documentation, and preparing management reports.
Respond to customer inquiries and provide timely updates.
Prepare and submit quotations through the ERP system based on customer requirements.
Maintain effective communication with customers regarding pricing, testing, and order status.
Coordinate consumables testing with relevant departments.
Schedule testing activities and ensure timely execution.
Prepare and raise testing invoices as per company procedures.
Arrange end fitting materials required for testing and customer requirements.
Coordinate with the stores and procurement team to ensure availability of materials.
Manage supply arrangements for T2 testing ends.
Maintain and update all required documentation related to quotations, testing, and orders.
Follow up with internal departments to ensure timely submission and completion of documents.
Prepare and manage high-value quotations for HTLS (High Temperature Low Sag) products.
Ensure technical specifications and pricing accuracy in HTLS proposals.
Prepare PowerPoint presentations (PPT) for management reviews.
Generate MIS reports for sales tracking, inquiry status, and testing activities.
Coordinate closely with Design, Stores, Projects, Production, and Accounts departments to ensure smooth order processing.
Facilitate information flow between internal teams and customers.
Bachelor’s Degree or Diploma in Mechanical Engineering or Electrical Engineering.
5–7 years of relevant experience in a sales back-office or technical sales coordination role.
Experience in a product service company such as refrigeration systems, diesel generators (DG), electrical equipment, or similar technical industries preferred.
Experience working with ERP systems for quotation and order processing.
Strong customer coordination and communication skills.
Ability to handle technical documentation and reporting.
Good analytical and organizational skills.
Proficiency in Microsoft Office (Excel, PowerPoint, Word).
Ability to coordinate with multiple internal departments effectively.
