Customer Delight Associate – CoreFit Plus Pilates Studio
Location: C-17, Lower Ground Floor, Soami Nagar South, South Delhi – 110017
Employment Type: Full-Time
Experience: 0–2 Years (Freshers Welcome)
Salary: ₹15,000 – ₹25,000 per month
Work Schedule
9 hours per day
6 days a week
Training: 1st month fully onsite
Post Training: Hybrid (3 days WFH + 3 days WFO)
About Us
CoreFit Plus is a premium Pilates studio focused on science-backed movement and personalized wellness. We are building a strong client experience-driven brand and are looking for a Customer Delight Associate to deliver exceptional service and engagement.
Job Summary
The role focuses on end-to-end client experience including onboarding, communication, retention, and support. You will ensure every client receives a seamless, personalized, and high-quality experience throughout their journey.
Key Responsibilities
Client Onboarding & Experience
Onboard new clients
Explain memberships, policies, and offerings
Ensure smooth client journey from first interaction
Support scheduling and rescheduling
Client Communication & Support
Handle calls, WhatsApp, email.
Provide timely and professional client support
Manage feedback, concerns, and service requests
Retention & Customer Success
Conduct follow-ups and engagement calls
Execute pre-renewal calls for membership retention
Track and report NPS (Net Promoter Score)
Identify at-risk clients and re-engage them
NPU & Visit Follow-Ups
Conduct NPU (No Pick-Up) calls
Follow up after trial sessions and studio visits
Collect feedback to improve conversions
Maintain CRM updates for all interactions
Operations & Coordination
Coordinate with instructors and internal teams
Maintain CRM and client records
Support campaigns, events, and engagement activities
Requirements
Graduate / 12th pass (any stream)
Strong English communication skills
Basic CRM / WhatsApp / email usage
Preferred Qualities
Empathetic and customer-focused mindset
Strong follow-up and communication skills
Ownership-driven and proactive attitude
Passion for customer experience
Why Join Us
Growth opportunity in premium wellness brand
Hands-on experience in customer success & retention
Supportive and learning-driven environment
Work Location
South Delhi (Onsite after training)
[17:32, 17/06/2026] Corefit Plus Supriya: Sales Executive – CoreFit Plus Pilates Studio (Head Office)
*Location:* C-17, Lower Ground Floor, Soami Nagar South, South Delhi – 110017
*Employment Type:* Full-Time
*Experience:* 0–2 Years (Freshers Welcome)
*Salary:* ₹20,000 – ₹25,000 per month (based on experience, communication skills, and interview performance)
Work Schedule
* 9 hours per day
* 6 days a week
* *Training Period:* First month fully onsite at the studio
* *Post-Training Work Model:* Hybrid (3 days Work From Office + 3 days Work From Home)
About Us
At CoreFit Plus, we are a dedicated Pilates studio committed to transforming lives through personalized, science-backed movement practices. As we continue to grow, we are seeking a motivated and customer-focused Sales Executive to support our Sales & Marketing team, nurture client relationships, and represent our brand with professionalism and enthusiasm.
Job Summary
As a Sales Executive, you will be responsible for engaging with prospective and existing clients, educating them about the benefits of Pilates, managing sales inquiries, and ensuring an exceptional customer experience throughout their wellness journey. This role offers valuable exposure to sales, client relationship management, and wellness marketing.
Key Responsibilities
* Handle client inquiries via phone calls, WhatsApp, email, and in-person interactions.
* Educate prospective clients about Pilates programs, services, and wellness benefits.
* Follow up on leads and maintain regular communication with potential and existing clients.
* Assist the Sales & Marketing Manager with daily sales activities and marketing campaigns.
* Schedule consultations, trial sessions, and appointments efficiently.
* Maintain accurate client records and update CRM systems regularly.
* Recommend suitable membership plans based on client goals and requirements.
* Support lead-generation and brand-awareness initiatives.
* Ensure a professional, welcoming, and client-centric studio experience.
* Collaborate with team members to achieve monthly sales and client retention targets.
Requirements
* 12th Pass, Graduate, or pursuing a Bachelor's degree in Business, Marketing, Communications, or a related field.
* Excellent verbal and written communication skills in English.
* Strong interpersonal and customer service skills.
* Comfortable handling multiple conversations, inquiries, and follow-ups simultaneously.
* Interest in health, wellness, fitness, or Pilates.
* Basic understanding of sales processes and customer relationship management is preferred.
* Proactive, organized, and goal-oriented mindset.
* Ability to work independently during remote work days after successful completion of training.
Why Join CoreFit Plus?
* Competitive salary package with growth opportunities.
* Hybrid work flexibility after successful onboarding and training.
* Hands-on experience in sales, marketing, and customer relationship management.
* Opportunity to work in a fast-growing wellness and fitness brand.
* Mentorship from experienced professionals.
* Supportive, collaborative, and growth-focused work environment.
* Exposure to a niche and rapidly expanding Pilates industry.
*Language Requirement:* English (Required)
*Work Location:* South Delhi (Hybrid after one month of onsite training)
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
