Dionne is looking for a proactive, customer-focused CRM & Customer Experience Executive to manage customer communication, follow-ups, order-related queries, and PR/influencer coordination across our customer channels.
Key Responsibilities
- Manage and close customer conversations and tickets through Kwik Engage, including WhatsApp, Instagram, and other channels.
- Respond to customer queries and handle required calls, including COD and abandoned-cart follow-ups.
- Coordinate with the logistics team to resolve delayed, stuck, misrouted, and other shipment-related issues.
- Manage PR and influencer outreach follow-ups and maintain an updated tracker.
- Coordinate with internal teams to resolve customer concerns and ensure timely closure.
- Maintain accurate records of customer follow-ups, unresolved issues, and outreach activities.
Requirements
- 1–2 years of experience in CRM, customer support, customer success, telesales, or a similar role. Applications without relevant experience will not be considered.
- Excellent spoken and written English is mandatory.
- Strong communication, customer-handling, persuasion, and problem-solving skills.
- Strong follow-up ability, attention to detail, and organizational skills.
- Comfortable speaking with customers over the phone and following up until closure.
- Proficiency in Microsoft Excel; Kwik Engage experience is a plus.
- Ability to multitask, work independently, and take ownership.
- Interest in fashion or e-commerce is preferred but not mandatory.
Pay: ₹18,000.00 - ₹20,000.00 per month
Experience:
- Customer service: 1 year (Required)
Language:
Work Location: In person
