Job Summary
The Restaurant Server is responsible for providing excellent food and beverage service to guests, ensuring a pleasant dining experience through prompt, courteous, and professional service while maintaining the hotel's service standards.
Key Responsibilities
- Welcome guests in a friendly and professional manner.
- Present menus and explain menu items, daily specials, and promotions.
- Take food and beverage orders accurately and enter them into the POS system.
- Serve food and beverages according to the hotel's service standards.
- Ensure guest satisfaction by responding promptly to requests and resolving minor complaints.
- Clear and reset tables efficiently.
- Maintain cleanliness and hygiene of the restaurant, service stations, and dining areas.
- Prepare the restaurant before service and close it after service.
- Coordinate with the kitchen and bar to ensure timely service.
- Upsell menu items, beverages, and special promotions to increase revenue.
- Handle guest payments accurately and issue bills and receipts.
- Follow all food safety, hygiene, and HACCP standards.
- Adhere to company grooming and uniform standards.
- Assist in inventory handling and stock replenishment when required.
- Perform any other duties assigned by the Restaurant Supervisor or Manager.
Required Qualifications
- Higher Secondary or Diploma in Hotel Management (preferred).
- Previous experience in a hotel or restaurant is an advantage.
- Freshers with good communication skills may also apply.
Skills Required
- Excellent customer service skills.
- Good communication in English and the local language.
- Positive attitude and team spirit.
- Ability to work under pressure in a fast-paced environment.
- Basic knowledge of food, beverages, and restaurant service.
- Good interpersonal and problem-solving skills.
- Basic computer/POS knowledge.
Working Conditions
- Rotational shifts, including weekends and public holidays.
- Ability to stand for extended periods.
- Ability to lift and carry service trays and restaurant supplies when required.
Pay: ₹180,000.00 - ₹216,000.00 per year
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Food provided
- Health insurance
- Paid sick time
Work Location: In person
