Job Description: L1 Support Executive – Hospital Information System (HIS)
Location: Amonara, Hadapsar, Pune, Maharashtra (On-site)Experience: 0–2 YearsEmployment Type: Full-time
About the Role
We are looking for a local candidate from the Hadapsar, Pune region of Maharashtra to provide first-level technical and functional support for our Hospital Information System (HIS) application at hospitals and healthcare facilities at Hadapsar. The candidate must be a resident of Pune with strong fluency in Marathi, Hindi, and English, and a deep understanding of the local culture and geography.
Note: Only candidates currently residing in Pune will be considered. Relocation candidates will not be entertained.Key Responsibilities
- Serve as the first point of contact for all HIS-related queries from hospital staff (doctors, nurses, receptionists, billing staff, lab technicians, etc.)
- Log, track, and manage support tickets with proper documentation
- Troubleshoot and resolve issues related to patient registration, OPD/IPD workflows, billing, pharmacy, lab, and other HIS modules
- Guide end users over phone, remote desktop, or on-site visits on correct HIS application usage
- Escalate unresolved issues to L2/L3 support with proper analysis notes
- Conduct basic user training and onboarding for new hospital staff
- Monitor system alerts, application availability, and report anomalies proactively
- Maintain a knowledge base of FAQs, known issues, and resolutions
- Coordinate with hospitals for planned maintenance and system updates
- Provide support during critical hours including rotational weekend/holiday coverage
Required Skills & Qualifications
Education: B.Sc. (IT), BCA, B.E. (CS/IT), or any IT-related graduation
Language Requirements (Mandatory):
- ✅ Marathi – Fluent (spoken & written) — Must, as primary communication language with hospital users
- ✅ English – Proficient (spoken & written) — For documentation, tickets & escalation
- ✅ Hindi – Working knowledge preferred
Technical Skills:
- Basic knowledge of Windows OS, browsers, and networking
- Familiarity with remote support tools (AnyDesk, TeamViewer)
- Basic SQL knowledge for data verification (preferred)
Domain Knowledge:
- Exposure to HIS, EMR/EHR, or any healthcare IT application is an advantage
- Understanding of hospital workflows – OPD, IPD, Billing, Pharmacy, Lab
Soft Skills:
- Strong communication with non-technical healthcare end users
- Patient, empathetic, and calm under pressure
- Good documentation and problem-solving skills
Eligibility CriteriaCriteriaRequirementResidence Pune region (mandatory)EducationIT Graduate / DiplomaLanguagesMarathi + English (mandatory)TravelWilling to travel within Pune ExperienceFresher to 2 yearsShiftRotational (including weekends)Preferred Districts
Candidates from the Pune region are preferred.
Pay: ₹200,000.00 - ₹350,000.00 per year
Benefits:
- Health insurance
- Life insurance
Work Location: In person
