We are looking for a high-calibre CRM – Cold Storage to join Crystal Logistics Cool Chain —one of India'sfastest-growing cold chain infrastructure companies. This role sits within the Cold Storage function and offersarare opportunity to build, own, and scale something meaningful.
KEY RESPONSIBILITIES
- Own client relationships for all cold storage accounts
- Coordinate renewals & contract management proactively
- Resolve service complaints with full ownership
- Send monthly usage reports to all active clients
- Onboard new clients smoothly & professionally
KEY PERFORMANCE INDICATORS (KPIS)
- Client renewal rate above 90% consistently
- Complaints resolved within 48 hours
- Monthly usage reports sent to all clients on time
- 100% clients contacted at least once per month
- Zero billing disputes pending beyond 7 days
QUALIFICATIONS & EXPERIENCE
- Graduate / MBA
- 2–4 years CRM or account management B2B
- Cold chain / logistics / warehousing preferred
- Strong Excel & communication skills
Pay: ₹20,000.00 - ₹40,000.00 per month
Benefits:
Work Location: In person
