Job Summary
The Floor Manager is responsible for overseeing the day-to-day operations of the hospital floor, ensuring smooth patient flow, maintaining service quality, coordinating between departments, and enhancing patient satisfaction. The role involves managing staff, resolving patient concerns, and ensuring compliance with hospital policies and protocols.
Key Responsibilities
- Monitor daily operations of the assigned hospital floor and ensure smooth functioning.
- Coordinate with doctors, nurses, counselors, laboratory, pharmacy, and housekeeping teams for seamless patient care.
- Manage patient appointments, admissions, discharges, and treatment schedules.
- Ensure excellent patient experience and address patient queries or complaints promptly.
- Supervise front office and support staff to maintain operational efficiency.
- Monitor patient waiting times and optimize patient flow.
- Ensure compliance with hospital policies, quality standards, and safety protocols.
- Conduct regular floor rounds and identify areas for operational improvement.
- Maintain records, reports, and departmental documentation.
- Support implementation of new processes and hospital initiatives.
- Coordinate with the Operations Manager on staffing and resource requirements.
- Ensure cleanliness, hygiene, and maintenance standards are followed on the floor.
Qualifications & Experience
- Bachelor's degree in Healthcare Management, Hospital Administration, Business Administration, or related field.
- 3–5 years of experience in hospital operations, patient services, or healthcare administration.
- Experience in IVF/Fertility healthcare will be preferred.
Required Skills
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Patient-centric approach and problem-solving skills.
- Ability to handle multiple tasks in a fast-paced healthcare environment.
- Knowledge of hospital operations and quality standards.
- Proficiency in MS Office and Hospital Management Systems (HMS).
Key Performance Indicators (KPIs)
- Patient Satisfaction Score
- Patient Waiting Time Management
- Floor Operational Efficiency
- Complaint Resolution Time
- Staff Productivity and Attendance
- Compliance with Quality and Safety Standards
Pay: ₹30,000.00 - ₹35,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund
Work Location: In person
