Job Description – Desktop Support Engineer (L1)
Department: IT Infrastructure / End User Computing (EUC)
Job Summary
Seeking a Desktop Support Engineer (L1) with 1 to 3 years of experience to provide first-level technical support for end-user devices, Microsoft technologies, and IT infrastructure. The candidate should have strong troubleshooting skills, customer service orientation, and experience working in SLA-driven environments.
Key Responsibilities
- Provide L1 support for desktops, laptops, printers, and peripherals.
- Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, and Office applications.
- Manage user accounts, password resets, and basic Active Directory administration.
- Diagnose hardware, software, and basic network (LAN/Wi-Fi/VPN) issues.
- Handle incidents and service requests using ITSM tools (ServiceNow, Remedy, etc.).
- Install, configure, and maintain IT assets and end-user devices.
- Escalate unresolved issues to L2 teams while ensuring SLA compliance.
- Maintain accurate documentation and asset inventory.
Required Skills
- Windows 10/11, Microsoft 365
- Active Directory & Azure AD (Basic)
- Desktop/Laptop & Printer Troubleshooting
- Basic Networking (TCP/IP, DNS, DHCP, VPN)
- ITSM Tools (ServiceNow/Remedy/Jira/ManageEngine)
- Remote Support Tools (RDP, AnyDesk, TeamViewer)
Qualifications
Bachelor's Degree/Diploma in IT, Computer Science, or related field.
Preferred Candidate: Strong troubleshooting and communication skills with experience supporting enterprise users in an SLA-based IT environment.
Pay: Up to ₹200,000.00 per year
Work Location: In person
