About Haelli
Haelli is a contemporary clothing brand focused on delivering high-quality fashion, exceptional customer experiences, and trend-forward apparel. We are passionate about helping customers find products they love while building lasting relationships through outstanding service and support.
As we continue to grow, we are looking for a Customer Service Executive who is customer-focused, proactive, and committed to ensuring a seamless shopping experience for our customers.
Position: Customer Service Executive
Location: [ Sector 51, Gurugram]
Employment Type: Full-Time
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, and social media platforms.
- Assist customers with product information, sizing guidance, order placement, and payment-related queries.
- Handle order tracking, shipping updates, returns, exchanges, and refund requests.
- Resolve customer complaints professionally and efficiently while maintaining brand standards.
- Coordinate with warehouse, logistics, and sales teams to ensure timely issue resolution.
- Maintain accurate records of customer interactions and transactions.
- Gather customer feedback and share insights with relevant teams to improve products and services.
- Ensure a positive and personalized customer experience at every touchpoint.
- Meet customer satisfaction and response-time targets.
Requirements
- Bachelor's degree or equivalent qualification preferred.
- 1–3 years of experience in customer service, retail, e-commerce, or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in MS Office and customer support tools/CRM systems.
- Ability to multitask and work in a fast-paced environment.
- Experience in the fashion, apparel, or e-commerce industry is an advantage.
- Customer-first mindset with a positive and professional attitude.
Preferred Skills
- Knowledge of online shopping and e-commerce processes.
- Familiarity with order management systems.
- Strong attention to detail and organizational skills.
- Ability to work collaboratively with cross-functional teams.
What We Offer
- Competitive salary package.
- Opportunities for career growth and professional development.
- Dynamic and collaborative work environment.
- Employee discounts on Haelli products.
- Performance-based incentives and recognition programs.
Pay: From ₹25,000.00 per month
Work Location: In person
