Job Title: LEAD ADMINISTRATOR L1(CONTRACT)
City: Pune
State/Province: Maharashtra
Posting Start Date: 8/3/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Role Purpose
10–15 Years ;Location : Only Pune ;WO Rate : Max 220k
We are seeking an experienced ServiceNow Product Manager / Project Manager to lead the strategy, delivery, governance, and continuous improvement of ServiceNow-based cloud solutions. This role combines product ownership , platform management , and project/program delivery responsibilities to drive business value across IT functions.
The ideal candidate will own the ServiceNow product roadmap, manage stakeholder expectations, drive platform adoption, and lead end-to-end migration, transformation projects while ensuring alignment with business objectives and enterprise architecture standards.
Key Responsibilities
ServiceNow Product Management
Define and manage the ServiceNow platform vision, strategy, and multi-year roadmap.
Drive platform governance, risks and audits (SOX, IT Audit, Cloud governance and controls), standardization, scalability, and adoption across the organization.
Vendor Management- Establish and monitor product KPIs, SLAs, platform health metrics, security and compliance, and business outcomes.
Serve as the key liaison between business stakeholders, leadership, ServiceNow teams, and external vendors.
Lead customer and stakeholder engagement sessions to identify opportunities for automation and process optimization. Serve as the key liaison between business stakeholders, leadership, ServiceNow teams, and external vendors.
Evaluate new ServiceNow releases, features, and modules to maximize platform value and ROI.
Project & Program Management
Lead ServiceNow implementation, upgrade, migration, and transformation projects from initiation through closure.
Develop project plans, timelines, budgets, risk registers, and governance frameworks.
Coordinate cross-functional teams including Product Owners, Architects, Developers, Administrators, Business Analysts, QA, Security, and Operations teams.
Manage Agile/Scrum ceremonies including sprint planning, backlog grooming, retrospectives, and release planning.
Ensure project delivery meets scope, quality, schedule, compliance, and budget objectives.
Track project milestones, risks, dependencies, and executive-level reporting.
Platform Governance & Continuous Improvement
Establish ServiceNow governance processes, design standards, and best practices.
Review customization requests to ensure alignment with out-of-the-box capabilities and platform sustainability.
Drive technical debt reduction and platform modernization initiatives.
Partner with architecture and engineering teams to define integration strategies and technical roadmaps.
Ensure platform compliance with enterprise security, privacy, audit, and regulatory requirements.
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Required Qualifications
Bachelor's degree in Computer Science, Engineering, Information Systems, Business Administration, or related field.
8+ years of experience in Product Management, Project Management, Program Management, or ServiceNow Platform Management.
5+ years of hands-on experience managing ServiceNow implementations and enhancements.
Experience delivering large-scale cloud transformation and enterprise automation programs.
Proven ability to manage multiple projects and competing priorities simultaneously.
Experience working with Agile, Scrum, SAFe, and DevOps methodologies.
Preferred Qualifications
PMP / PgMP
PRINCE2
Scrum Product Owner (CSPO)
SAFe Product Owner/Product Manager
ITIL Foundation or ITIL Managing Professional
ServiceNow Certifications
Certified System Administrator (CSA)
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Mandatory Skills: Servicenow-Development .
Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
