About the Role
We are looking for a proactive, organized, and customer-focused individual to manage the day-to-day operations of our vacation villas while also expanding our portfolio by onboarding new properties. The ideal candidate should possess excellent communication skills, strong coordination abilities, and a passion for hospitality and sales.
Key Responsibilities
Guest & Booking Management
- Handle all inbound villa enquiries via WhatsApp, phone calls, Instagram, Airbnb, and other booking platforms.
- Convert enquiries into confirmed bookings through effective communication and follow-up.
- Coordinate guest check-ins and check-outs.
- Ensure guests receive prompt assistance before, during, and after their stay.
- Resolve guest concerns professionally to maintain high customer satisfaction.
Villa Operations
- Coordinate with caretakers to ensure smooth day-to-day operations.
- Ensure all villa amenities and facilities are functional and well-maintained.
- Conduct regular inspections (physical or virtual) to ensure cleanliness, maintenance, and presentation standards are met.
- Report maintenance issues and coordinate timely repairs.
- Ensure adequate inventory of linens, toiletries, kitchen supplies, and other essentials.
Caretaker Management
- Supervise and coordinate with villa caretakers.
- Assign daily operational tasks and monitor completion.
- Ensure caretakers maintain cleanliness and hospitality standards.
- Monitor attendance, responsiveness, and overall performance.
Property Acquisition & Business Development
- Identify potential villas suitable for vacation rental management.
- Contact villa owners through calls, WhatsApp, social media, referrals, and field visits.
- Schedule meetings with villa owners for business discussions.
- Present the company's villa management services and value proposition.
- Build long-term relationships with property owners.
- Assist in onboarding newly acquired villas into the management portfolio.
Coordination & Administration
- Maintain booking calendars and operational records.
- Coordinate with housekeeping, maintenance vendors, photographers, and other service providers.
- Prepare reports on bookings, occupancy, guest feedback, and operational issues.
- Ensure company SOPs are followed across all managed properties.
Required Skills
- Excellent communication skills in English, Hindi, and Marathi.
- Strong customer service and interpersonal skills.
- Good negotiation and persuasion abilities.
- Highly organized with attention to detail.
- Ability to multitask and work independently.
- Comfortable using WhatsApp, Google Sheets, Excel, and booking platforms.
- Willingness to travel locally for property visits and owner meetings.
Preferred Qualifications
- Experience in hospitality, hotel operations, Airbnb, villa management, or sales/business development.
- Experience in customer support or operations management.
- Knowledge of OTA platforms such as Airbnb, Booking.com, and MakeMyTrip is an advantage.
- Valid driving licence and own vehicle are preferred.
Key Performance Indicators (KPIs)
- Booking conversion rate.
- Guest satisfaction and reviews.
- Timely resolution of guest issues.
- Operational efficiency across managed villas.
- Number of new villas onboarded.
- Number of owner meetings conducted.
- Occupancy and revenue growth of managed properties.
What We're Looking For
We are seeking someone who can think like an owner, solve problems proactively, and contribute to growing our villa management business. This role combines hospitality operations with business development, making it ideal for someone who enjoys interacting with both guests and property owners.
Pay: ₹25,000.00 - ₹28,000.00 per month
Work Location: In person
